Golf Shop Clerk

Biltmore Hotel Golf Management LLC • Coral Gables, FL

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About The Position

The Golf Shop Clerk assists the Head Golf Professional and assistant professionals with daily operations involving golf shop merchandise, the point-of-sale system, golf course play, the driving range, and cart storage. Guest service is a priority, and the role requires consistent adherence to the department’s policies and procedures as outlined in the Biltmore Standard Operating Procedures.

The employee must maintain a neat, clean, and well-groomed appearance in accordance with Biltmore standards. Duties may change with operational needs and may include other job-related tasks assigned by a supervisor or department leader. Hotel business needs may require varying schedules, overtime, and work on weekends or holidays. The position is at will and does not create an employment contract.

Requirements

• High school diploma required.
• Ability to speak, read, write, and understand English.
• Ability to perform accurate mathematical calculations and provide legible communication and directions.
• Ability to perform tasks with attention to detail, speed, and accuracy; prioritize and organize; and multitask.
• Ability to think clearly, remain calm, and resolve problems using good judgment.
• Ability to follow directions and understand guests’ service needs.
• Ability to work cohesively with coworkers and with minimal supervision.
• Ability to maintain confidentiality of guest information and pertinent resort data.
• Ability to use a computer keyboard and possess basic typing skills, as well as moderate to advanced computer skills.
• Ability to work in a dynamic and constantly changing environment.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Ability to stand, sit, or walk for extended periods or an entire work shift; reach overhead and below the knees; and bend, twist, pull, and stoop.
• Ability to use, carry, and operate necessary office equipment using finger dexterity.
• Ability to communicate with employees, managers, subordinates, and guests through verbal communication, hearing, and visual acuity.
• Ability to look at a computer for extended periods.
• Ability to adapt to moderate indoor temperatures controlled by hotel environmental systems.
• Maintain a neat, clean, and well-groomed appearance in accordance with Biltmore standards.

Nice To Haves

• Bachelor’s degree preferred.
• PGA apprenticeship preferred.
• Minimum one year of guest service experience preferred.

Responsibilities

• Check in golfers in a manner consistent with hotel standards.
• Monitor merchandise sales and inventory, promote products, and assist customers.
• Monitor golf course activity, including play, driving range operations, and employee functionality.
• Provide and support an environment consistent with the image, ideals, and goals of the operation.
• Follow Biltmore Hotel policies, including Equal Opportunities policies, and observe fire, health, and safety regulations.
• Perform other job-related duties assigned by a supervisor or department leader.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED