Golf Shop Manager

Tournament Players Club•Duluth, GA

23h•Onsite

About The Position

The Golf Shop Manager coordinates golf-related activities within the Golf Shop and supervises Golf Shop Coordinators. The manager works with Assistant Golf Professionals to serve Members and Guests in the Golf Shop and tournament facilities where applicable. The role includes managing golf shop operations and reservations, handling sales and payments, maintaining merchandise displays and shop cleanliness, and providing courteous service to Members and Guests. The position manages employees and is responsible for their performance management and hiring within the department. Travel is not expected. Shifts are scheduled as necessary based on business levels.

Requirements

High school education or equivalent.
Thorough knowledge of general business practices and retail sales practices and procedures, acquired through two to three years of similar experience.
Ability to comply with applicable federal, state, and local safety and health regulations.
Ability to perform the physical demands of the role, including regularly standing, walking, sitting, kneeling, using hands to handle or feel, talking, hearing, and lifting or moving up to 25 pounds.
Vision abilities including close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.

Nice To Haves

Previous supervisory experience preferred.

Responsibilities

Manage, open, close, and secure the golf shop and storage areas using established procedures.
Assist with physical inventories and complete required paperwork, including daily usage, inventory, and variance reports.
Assist PGA TOUR players, Members, and Guests with their golfing needs and help ensure a smooth, enjoyable club experience.
Greet and welcome Members and Guests professionally and courteously; communicate clearly with Members, Guests, and staff; answer questions and provide assistance and information.
Answer telephones and schedule future starting times; accurately enter, update, and correct reservations in the online reservation system; contact Members and Guests to verify advance reservations.
Advise guests of abnormal golf course conditions and communicate with local hotels and resorts concerning course conditions.
Open, operate, and close the point-of-sale system according to the Club Operations Manual.
Handle and count cash; make accurate change; record credit cards, gift certificates, and Member charges; collect green fees, car fees, and other income.
Assist with daily cleaning of the golf shop and maintain the cleanliness and appearance of storage areas and merchandise displays.
Maintain displays at par-stock inventory levels and ensure their appearance meets or exceeds PGA TOUR Golf Course Properties, Inc. standards.
Communicate product information professionally, sell merchandise, learn products and sales techniques, anticipate Member and Guest needs, and offer appropriate merchandise alternatives.
Complete special projects or other duties as assigned.
Manage department employees, including performance management and hiring.