Golf Shop Manager

TPC Network•Duluth, GA

About The Position

The Golf Shop Manager coordinates golf-related activities within the Golf Shop and supervises Golf Shop Coordinators. The Manager works with Assistant Golf Professionals to serve Members and Guests in the Golf Shop and, where applicable, tournament facilities. The role supports a smooth, enjoyable golf experience through professional service, retail sales, reservations, shop operations, inventory, and payment handling. The position manages employees and is responsible for their hiring and performance management. Shifts are scheduled as necessary based on business levels. Travel is not expected.

Requirements

High school education or equivalent.
Thorough knowledge of general business practices and retail sales practices and procedures, typically acquired through two to three years of similar experience.
Ability to comply with applicable federal, state, and local safety and health regulations.
Ability to regularly stand, walk, sit, kneel, use hands to handle or feel, and talk or hear.
Ability to regularly lift and/or move up to 25 pounds.
Required vision abilities include close, depth, color, distance, and peripheral vision, and the ability to adjust focus.

Nice To Haves

Previous supervisory experience preferred.

Responsibilities

Manage, open, close, and secure the Golf Shop and storage areas using established procedures.
Assist with physical inventories as prescribed by PGA TOUR Golf Course Properties, Inc.
Assist with required paperwork, including daily usage, inventory, and variance reports.
Assist PGA TOUR players, Members, and Guests with their golfing needs and help ensure a smooth and enjoyable experience.
Greet and welcome Members and Guests professionally and courteously.
Communicate clearly and professionally with Members, Guests, and fellow staff Members; answer questions and provide assistance and information.
Answer telephones and schedule future starting times; accurately record, update, and correct reservations in the online reservation system; and contact Members and Guests to verify advance reservations.
Advise guests of abnormal golf course conditions and communicate course profiles and conditions to local hotels and resorts.
Accurately open, operate, and close the point-of-sale system according to the Club Operations Manual.
Handle and count cash; make accurate change; and record credit cards, gift certificates, and Member charges according to standard operating procedures.
Collect green fees, car fees, and other income.
Assist with daily cleaning of the Golf Shop, storage areas, and merchandise displays.
Maintain displays at par-stock inventory levels and ensure their appearance meets or exceeds PGA TOUR Golf Course Properties, Inc. standards.
Communicate product information professionally, sell merchandise, learn products and sales techniques, anticipate Member and Guest needs, and offer appropriate merchandise alternatives.
Supervise Golf Shop Coordinators and manage department employees, including hiring and performance management.
Perform special projects and other duties as assigned.