Golf Pro Shop Manager

Commander, Navy Installations Command•Virginia Beach, VA

1d•Onsite

About The Position

This position is located at Eagle Haven Golf Course in the Mid-Atlantic Region Fleet and Family Readiness Program, Fleet Readiness Department. The Golf Pro Shop Manager is responsible for the daily operation and management of the retail Pro Shop, Driving Range, and Cart Barn. The role oversees staff and facility operations, supports golf events, manages customer service, and maintains financial, inventory, procurement, safety, and budget functions. The manager supervises and schedules NAF employees, including regular full-time, flexible, and seasonal staff; plans and distributes work; trains and evaluates employees; participates in hiring; addresses complaints and disciplinary matters; and supports equal employment opportunity and applicable personnel rules. The manager also operates the facilities and may perform any duties needed for successful operation of the activity. Responsibilities include handling sales and fees through the point-of-sale system, managing cash and daily receipts, maintaining merchandise and equipment inventories, processing procurement documents, coordinating facility safety and renovation matters, contributing to budgets, and performing routine clerical work. The position requires a valid state driver's license and the ability to obtain and maintain First Aid and CPR certificates.

Requirements

Must pass applicable records and background checks and successfully pass the E-Verify employment verification check.
Must be able to obtain and maintain First Aid and CPR certificates.
Must have a valid state driver's license to operate motor vehicles.
Knowledge of management procedures and general business practices related to managing a pro shop or retail facility.
Practical knowledge of commercial and retail operations, including accounting, merchandising, and patron control policies and procedures.
Basic knowledge of golf rules and etiquette and golf tournament operations.
Experience providing exceptional customer service to eligible patrons.
Skill in current financial establishment operating techniques, including some experience with point-of-sale cash register equipment.
Basic computer, accounting, and budgeting knowledge.
Ability to communicate effectively in English, both verbally and in writing.

Responsibilities

Provide day-to-day administrative and technical supervision of NAF employees, including planning, prioritizing, scheduling, distributing, and reviewing work.
Train, schedule, evaluate, and support employees; participate in interviews and hiring recommendations; address complaints and initiate appropriate disciplinary action.
Promote equal employment opportunity and ensure personnel actions comply with applicable laws, regulations, Merit System Principles, and Prohibited Personnel Practices.
Manage the Pro Shop, Driving Range, and Cart Barn, including daily operations and supervision of Pro Shop Clerks and cart and range personnel.
Organize, schedule, and conduct golf tournaments, matches, and special golf events.
Sell greens fees and assist patrons with golf equipment selection and fitting; resolve customer problems and complaints or forward unresolved matters with recommendations.
Collect and issue cash funds to sales clerks, train employees in cash handling, ensure transactions are properly recorded in the point-of-sale system, and verify daily receipts and reports.
Protect and maintain accountability for funds, merchandise, supplies, equipment, and inventories.
Conduct inventory and sales reconciliations; receive and record shipments; restock merchandise; create displays; price items; and maintain appropriate stock assortments.
Assist with the annual inventory buying plan and may select, order, procure, and price merchandise.
Prepare and review procurement documents and reports, track orders, maintain purchasing files, and resolve shipment or payment discrepancies.
Ensure facilities and activities meet fire, safety, security, and sanitation guidelines, and coordinate correction of deficiencies with local agencies.
Assist with planning and designing construction and renovation projects.
Provide budget input, justify personnel and supply requirements, review monthly financial reports, explain variances, and develop plans for funding needs.
Perform routine clerical tasks using a personal computer and common office equipment; answer telephone calls, assist customers, compile data, and file documents.