Golf Pro-Assistant

Marriott•Marco Island, FL

11d

About The Position

The Golf Pro-Assistant responds to guest requests for special arrangements or services, answers questions about the course, promotes and sells golf shop merchandise, and teaches individual and group golf lessons in keeping with PGA/LPGA and Marriott standards. The role handles daily golf shop opening and closing, collects golf-related fees, counts and deposits cash, runs register closing reports, schedules tee times, coordinates changes to the tee sheet, and verifies daily totals. It also stocks, tags, displays, and restocks merchandise; maintains cleanliness of golf-related spaces; and brings important issues to a manager or supervisor. The role follows company policies and service standards, supports team relationships, communicates professionally, uses computers and/or POS systems, and performs other reasonable duties as requested by supervisors. It requires moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Requirements

Golf Skills license or certification.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 2 years of related work experience.

Responsibilities

Arrange special services for guests or identify appropriate providers.
Answer golfer questions about the course.
Promote and sell golf shop merchandise.
Open and close the golf shop daily.
Collect golf-related fees from registered golfers.
Count, prepare, and deposit cash; run closing reports from registers.
Schedule golfers’ tee times and communicate tee sheet changes to the starter, golf services, and golf grounds.
Maintain cleanliness in golf-related areas, including the golf shop, hallways, locker rooms, and common areas.
Total the tee sheet and ensure daily totals are accurate.
Stock, tag, display, and restock golf shop merchandise.
Notify a manager or supervisor of important issues.
Teach individual and group golf lessons in keeping with PGA/LPGA and Marriott standards.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions.
Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, answer telephones with appropriate etiquette, and maintain positive working relationships.
Support team goals, listen and respond to employee concerns, and comply with quality assurance expectations and standards.
Enter and locate information using computers and/or POS systems.
Perform other reasonable job duties as requested by supervisors.