Golf Pro Associate
About The Position
The Golf Pro Associate assists with the day-to-day management of golf operations and organizes group golf activities, including booking controls. The role coordinates with property Sales Managers, property departments, the golf shop, and outside service personnel. It also supports guest and employee satisfaction while helping maintain the department’s operating budget. The position oversees group activity on play days and tournament coordination, manages event bookings and documentation, tracks group details and communications, prepares business correspondence, monitors service standards, and helps manage billing and departmental finances. It also supports exceptional customer service and participates in employee performance, recruiting, hiring, and workplace policy processes.
Requirements
- High school diploma or GED and 2 years of experience in golf/course management or a related professional area, plus Professional Golfers Association (PGA) member or apprentice status; alternatively, a 2-year degree from an accredited university in Business Administration or a related major, PGA member or apprentice status, and no work experience required.
Responsibilities
- Oversee group-related activities on the day of play, including cart staging, pairings, tee favors, bag tags, registration and check-in, announcements, rule sheets, scoring, prizes, and awards.
- Coordinate tournaments, including player pairings, equipment rentals, score tabulation, and prize selection and distribution.
- Ensure group events are booked appropriately to maximize golf course play, including the use of tee times versus shotguns.
- Maintain documentation and files related to group activity.
- Track relevant details for each group, including contact name, play date, event type, food and beverage requirements, rates, deposits, and cancellations.
- Prepare written correspondence such as confirmations, contracts, follow-ups, thank-you messages, and solicitations for future business.
- Monitor resort and golf standards to support consistent, high-level staff performance.
- Use budgets, operating statements, and payroll progress reports as needed to assist with departmental financial management.
- Track and record written and verbal communication related to group business.
- Ensure payment and billing are handled properly through the Golf shop and in coordination with the accounting department.
- Empower employees to provide excellent customer service and ensure they understand expectations and parameters.
- Emphasize guest satisfaction in departmental meetings and support continuous improvement.
- Interact with guests to obtain feedback on product quality and service levels; handle guest problems and complaints; and model positive guest relations.
- Observe employee service behaviors, provide feedback, and work to improve service performance.
- Participate in employee performance appraisals and provide feedback as needed.
- Build and maintain open, collaborative relationships with employees and encourage the same within the team.
- Solicit employee feedback, use an open-door policy, and review employee satisfaction results to identify and address concerns.
- Participate in progressive discipline procedures.
- Assist with recruiting and hiring Golf team members with appropriate skills.
- Bring issues to the attention of the Director of Golf and Human Resources as necessary.
- Ensure property policies are administered fairly and consistently.
- Ensure disciplinary procedures and documentation follow Standard and Local Operating Procedures and support the Peer Review Process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
