Golf Attendant

Five Iron Golf NYC LLC • New York, NY

1d

About The Position

Five Iron Golf is seeking morning and afternoon Guest Services Specialists, called Golf Attendants, to deliver exceptional service and genuine hospitality. Golf Attendants build rapport with guests, become proficient in the venue’s equipment and golf simulators, and help guests enjoy their visit. The role reports directly to the GM of Performance. It is a non-exempt, part-time hourly position paying $16 per hour plus tips, with weekly hours that vary and an emphasis on mornings and afternoons.

Requirements

• Upbeat energy and enthusiasm.
• Positive attitude.
• Ability to work in a fast-paced environment and as part of a team.
• Ability to stand, walk, and bend for long periods.
• Ability to lift up to 50 lbs.
• Ability to obtain the proper licensing and certifications for the location.
• Proficient verbal and written communication skills.

Nice To Haves

• Golf, server, and/or hospitality experience is encouraged but not required.

Responsibilities

• Deliver exceptional service and ensure guests have a fun and enjoyable experience.
• Check in with guests at the bar and in assigned simulators to confirm satisfaction and promptly address concerns.
• Learn the golf simulators to recommend gameplay, explain data outputs, and enhance the guest experience.
• Organize golf bag storage, manage golf equipment, and perform basic simulator maintenance and troubleshooting.
• Learn the venue’s products and services, including technology, lessons, leagues, and memberships, and use that knowledge to sell and cross-sell offerings.
• Provide informative and engaging tours of the facility.
• Follow guest-engagement standards, including prompting for a first drink, upselling, suggestive selling, and using service scripts.
• Learn food and beverage offerings, present menus, answer questions, make recommendations, and use upselling techniques.
• Use point-of-sale terminals to enter orders and process payments accurately.
• Serve food and beverages promptly and courteously.
• Keep golf simulators and surrounding areas clean and guest-ready.
• Follow health and safety regulations for food handling, alcohol service, and cleanliness.
• Verify guests’ legal drinking age.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Accident and critical illness insurance
• 401(k)
• Free meals while working

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed