Golf Shop Attendant
About The Position
The Golf Shop Attendant promotes the game of golf and the club’s offerings while providing exceptional service to members and guests. The role assists customers with merchandise selections, maintains an organized and visually appealing golf shop, provides information about club services and events, supports inventory management, and works with the pro-shop team to ensure smooth operations and high service standards. The attendant also supports golf course operations by helping marshal and start play and assisting outside services as needed. The position provides operational and administrative support to the Head Golf Professional, General Manager, and Tournament Coordinators, and follows club policies, safety practices, and established procedures. Additional duties may be assigned by management.
Requirements
- Interpersonal and communication skills to engage positively with members and guests.
- Organizational skills and attention to detail to maintain shop presentation and inventory.
- Ability to work independently and as part of a team while maintaining a proactive, positive attitude.
- Attendance according to the weekly schedule; additional hours, including weekends and/or holidays, are required to meet position deadlines.
- Ability to meet the listed physical demands, including lifting and carrying up to 100 pounds.
Nice To Haves
- High school diploma, GED, or equivalent.
- Previous customer service or retail experience and a basic understanding of golf operations, equipment, and etiquette.
- Knowledge of golf merchandise, apparel, and equipment.
- Familiarity with point-of-sale (POS) systems and basic cash-handling procedures.
Responsibilities
- Welcome golfers, process register charges accurately, and check in players before their rounds.
- Follow cash-handling procedures and meet operational standards.
- Respond to member and guest inquiries and manage tee-time bookings in person and by phone.
- Maintain a calm, courteous, and attentive demeanor, including in high-pressure situations.
- Receive merchandise according to procedures; organize storage and displays; and maintain stock levels of frequently sold items such as apparel, gloves, hats, and balls.
- Notify customers when special orders arrive and process returns and appropriate credits.
- Assist with course operations by marshaling, starting, and supporting outside services as needed.
- Support outside golf operations staff in carrying out daily procedures and policies.
- Complete end-of-day business functions according to club guidelines and procedures, including accurate reporting and closeout.
- Keep work areas, the pro-shop, and entry areas orderly; complete daily tasks to club standards and restock merchandise as needed.
- Provide operational and administrative support to the Head Golf Professional, General Manager, and Tournament Coordinators, including support for projects and golf operations and events.
- Assist others and take on additional tasks as assigned by management.
- Follow company, club, and department policies, procedures, instructions, and safe working practices.
- Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
- Pursue personal and professional growth and maintain certifications required for the role.
- Address and resolve challenges using available resources and collaborate with regional and corporate teams as needed.
- Attend daily briefings and participate in required activities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
