Golf Shop Attendant

Invited•Plano, TX

About The Position

The Golf Shop Attendant promotes golf and the club’s offerings while providing exceptional service to members and guests. The role assists with merchandise selections, maintains an organized and appealing golf shop, provides information about club services and events, supports inventory management, and collaborates with the pro-shop team to ensure smooth operations and high service standards. The position reports to the Supervisor Golf Shop.

Requirements

Interpersonal and communication skills to engage positively with members and guests.
Organizational skills and attention to detail to maintain shop presentation and inventory.
Ability to work independently and as part of a team with a proactive, positive attitude.
Ability to meet the position’s attendance requirements and work additional hours, including weekends and holidays.
Ability to perform the listed physical activities, including lifting and carrying up to 100 lbs.

Nice To Haves

High school diploma, GED, or equivalent.
Previous customer service or retail experience.
Basic understanding of golf operations, equipment, and etiquette.
Knowledge of golf merchandise, apparel, and equipment.
Familiarity with point-of-sale (POS) systems and basic cash-handling procedures.

Responsibilities

Welcome golfers, process register charges accurately, and check in players before their rounds.
Follow cash-handling procedures and meet operational standards.
Respond to member and guest inquiries, manage tee-time bookings in person and by phone, and communicate professionally.
Maintain a calm, courteous, and attentive demeanor, including in high-pressure situations.
Check in merchandise according to procedures, organize storage and displays, and maintain stock levels of frequently sold items.
Notify customers when special orders arrive and process returns and appropriate credits.
Marshal, start, and support outside services as needed to coordinate pro-shop and golf-course operations.
Support outside golf operations staff in carrying out daily procedures and policies.
Complete end-of-day business functions, reporting, and closeout procedures according to club guidelines.
Keep work areas, the pro-shop, and entry areas orderly; complete daily tasks to club standards and restock merchandise as needed.
Provide operational and administrative support to the Head Golf Professional, General Manager, and Tournament Coordinators, including assistance with projects and golf events.
Assist others and take on additional tasks as assigned by management.
Follow company, club, and department policies, procedures, instructions, and safety practices.
Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
Pursue personal and professional growth and maintain any certifications required for the role.
Address and resolve challenges using available resources and work with regional and corporate teams to support club operations.
Attend daily briefings and participate in required activities.