Golf Attendant

Five Iron Golf Philadelphia LLC • Philadelphia, PA

6d

About The Position

Five Iron Golf is seeking morning and afternoon Guest Services Specialists, known as Golf Attendants, to provide exceptional service and genuine hospitality. Golf Attendants build rapport with guests, become proficient with the venue’s equipment and golf simulators, and help guests enjoy the facility’s technology, food, beverages, and other offerings. The role reports directly to the GM of Performance.

This is a non-exempt, part-time hourly position paying $15 per hour plus tips. Hours vary by week, with an emphasis on mornings and afternoons. Golf, server, or hospitality experience is encouraged but not required.

Requirements

• Upbeat energy and enthusiasm.
• Positive attitude.
• Ability to work in a fast-paced environment and as part of a team.
• Ability to stand, walk, and bend for long periods.
• Ability to lift up to 50 lbs.
• Ability to obtain proper licensing and certifications for the location.
• Proficient verbal and written communication skills.

Nice To Haves

• Golf, server, and/or hospitality experience is encouraged but not required.

Responsibilities

• Deliver exceptional service and help guests have a fun, enjoyable experience.
• Check in with guests at the bar and in assigned simulators, promptly addressing concerns and ensuring satisfaction.
• Learn the golf simulators to help guests select gameplay, explain data outputs, and improve their experience.
• Assist with golf bag storage, manage golf equipment, and perform basic simulator maintenance and troubleshooting.
• Learn the venue’s products and services, including technology, lessons, leagues, and memberships, and use that knowledge to sell and cross-sell offerings.
• Provide informative and engaging tours of the facility.
• Follow guest-engagement standards, including first-drink prompts, upselling, suggestive selling, and service scripts.
• Learn food and beverage offerings, present menus, answer questions, make recommendations, and use upselling techniques.
• Use point-of-sale terminals to enter orders and process payments accurately.
• Serve food and beverages promptly and courteously.
• Keep golf simulators and surrounding areas clean and ready for guests.
• Follow health and safety regulations for food handling, alcohol service, and cleanliness.
• Verify guests’ legal drinking age.

Benefits

• Health, dental, and vision insurance (applies to full-time employees).
• Short-term disability insurance (applies to full-time employees).
• Accident and critical illness insurance (applies to full-time employees).
• 401(k) (applies to full-time employees).
• Free meals while working.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed