Head Golf Attendant

Five Iron Golf Indianapolis LLC•Indianapolis, IN

10h

About The Position

Five Iron Golf is seeking a Guest Services Expert, called a Head Golf Attendant, to help oversee and manage golf operations at the location alongside the General Manager of Performance. The role focuses on delivering exceptional service and genuine hospitality. The Head Golf Attendant is charismatic, people-oriented, builds relationships with Guests, and develops proficiency with the venue’s equipment, including golf simulators. This position reports directly to the General Manager of Performance. The Head Golf Attendant supports facility operations, welcomes and assists Guests, maintains golf equipment and simulator quality, and helps build customer and membership communities. The role also includes food and beverage service, sales support, and compliance with applicable safety and service regulations. The position is primarily scheduled for mornings and afternoons, including weekends and holidays.

Requirements

Passion for the game of golf.
Exemplary communication, time-management, and organizational skills.
Upbeat energy, enthusiasm, and a positive attitude.
Ability to think on one’s feet and manage customer expectations.
Ability to work in a fast-paced environment.
Availability primarily for mornings and afternoons, including weekends and holidays.
Ability to stand, walk, and bend for long periods and maneuver up and down stairs.

Nice To Haves

Hospitality, hotel, golf course or club, or sports management experience is preferred.

Responsibilities

Assist the General Manager of Performance with duties involved in managing the facility.
Provide Guests with friendly, above-and-beyond service.
Be present to open the location in the mornings and on weekends to facilitate golf operations.
Use golf simulator technology proficiently and follow quality-control processes to maintain simulators.
Build community relationships, foster customer loyalty, and encourage repeat business through proactive engagement.
Maintain and organize golf bag storage and golf equipment.
Keep current on the company’s products and business lines and work with the Director of Golf toward quarterly sales targets.
Build the membership community through events and outings, and participate in local reciprocity efforts with state and regional golf associations and courses.
Check in with Guests throughout their bookings and attend to details.
Keep current on food and beverage offerings and provide premium service, including taking orders and delivering items promptly.
Check on Guests’ satisfaction and promptly address concerns.
Follow health and safety regulations concerning food handling, alcohol service, and cleanliness.
Verify Guests’ legal drinking age.