GMP Janitorial Supervisor

ABM US•Emerald Place, SC

About The Position

The GMP Janitorial Supervisor provides direction, motivation, and guidance to a team of cleaners. The role oversees and performs cleaning operations in an assigned building, maintains quality and customer satisfaction, and supports the Supervisor and Shift Manager in directing field employees. In the Supervisor’s absence, the role leads the shift; when the Supervisor is present, it may direct smaller work groups. The position also coordinates cleaning schedules, training, equipment and supply inventories, and communication between field staff and management.

Requirements

Must be 18 years of age or older.
1–2 years of custodial experience.
2–5 years of leadership experience.

Responsibilities

Conduct quality improvement inspections in assigned areas and ensure quality and satisfaction levels meet or exceed expectations.
Maintain high customer satisfaction.
Assist with training and development, including training new hires and housekeeping staff.
Guide the cleaning crew on safety, cleaning processes, procedures, and chemical usage.
Counsel crew members on tardiness, absenteeism, and work performance using proper documentation procedures.
Lead and participate in teams to complete assigned tasks.
Lead the shift in the Supervisor’s absence and direct smaller work groups when the Supervisor is present.
Assist the Supervisor and Shift Manager with directing and supervising field employees.
Report performance issues to the Supervisor.
Maintain effective communication and working relationships with passengers, coworkers, shift coordinators, supervisors, and managers.
Comply with company, client, and regulatory safety, security, compliance, and quality standards and procedures.
Provide leadership, direction, open communication, and positive coaching to team members.
Schedule work assignments and assist in preparing daily and weekly work schedules.
Oversee and perform cleaning operations and additional service requests in the assigned building.
Manage keys and access cards and ensure the premises remain secured.
Report damaged, broken, or nonworking features and items.
Work with the Area Manager to schedule jobs with the Property Manager and cleaning crew.
Coordinate cleaning crew schedules, oversee job quality, and confirm completion with the Area Manager.
Attend and participate in meetings and training sessions involving the assigned property and crew.
Complete timesheets, validate their accuracy, and deliver them to the office.
Check supplies, equipment, and chemicals weekly; complete order forms accurately.
Coordinate equipment use and inventories.
Perform all tasks and duties required of the team and other duties as assigned.