GM Coach

Walmart•Martin, TN

13d•Onsite

About The Position

The GM Coach leads and develops teams, supports store operations, and drives financial performance and sales in the designated store area. The role teaches, trains, and listens to associates; tours the store and provides feedback; communicates with associates at all levels; and helps implement business initiatives, merchandising plans, and company direction. The GM Coach leads change efforts, sets clear expectations, and guides teams in implementing business solutions. The position models exceptional customer service and supports customer-service initiatives, resolves customer needs and complaints, develops action plans to correct deficiencies, and leads process improvements that contribute to a high-quality customer experience. It reviews profit and loss statements, assists with budgeting and forecasting, controls expenses, monitors merchandise presentation and inventory flow, and develops plans to reduce shrink and meet sales and profit goals. The GM Coach hires, trains, mentors, recognizes, and supervises associates; assigns duties and communicates expectations; fosters belonging; and develops qualified associates to meet staffing needs and support company growth. The role coordinates and oversees work assignments, builds stakeholder relationships, tracks progress toward goals, addresses improvement opportunities, and promotes adaptability and continuous learning. It also ensures compliance with company policies and procedures and supports Walmart’s mission, values, and standards of ethics and integrity. The role is expected to embody Walmart’s values: respect the individual, act with integrity, serve customers and members, and strive for excellence. This includes building collaborative, high-performing teams; attracting, developing, and recognizing talent; making customer-first, data-informed decisions; supporting the company’s goal of becoming regenerative; and driving continuous improvement and the adoption of new technologies and skills.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, teach, train, and develop teams; tour the store and provide associates with feedback.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts, set clear expectations, and guide teams in implementing business solutions.
Model customer-service standards and support customer-service initiatives and community outreach programs.
Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve customer experience.
Drive sales and financial performance in the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and recognize associates; assign duties and communicate expectations consistently.
Promote a sense of belonging and develop qualified associates to meet staffing needs and company growth goals.
Coordinate and oversee job-related activities and assignments; build stakeholder relationships and support plans and initiatives that meet customer and business needs.
Set goals and objectives, measure progress, build accountability, and identify and address improvement opportunities.
Ensure compliance with company policies and procedures and provide guidance on applying them in business processes and practices.
Support Walmart’s mission, values, ethics, and integrity standards, including its goal of becoming a regenerative company.
Encourage collaboration, continuous learning, adaptability, continuous improvement, and the adoption of new technologies and skills.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty leave; and voting leave.
Short-term and long-term disability coverage.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for qualifying programs.