(USA) GM Coach
About The Position
The GM Coach leads and develops teams and oversees store-area operations, customer service, financial performance, sales, and associate development. The role teaches and trains associates, communicates company direction and business objectives, supports change efforts, and provides clear expectations and feedback. It models Walmart's One Best Way service standards and leads customer-service initiatives, resolves customer concerns, and identifies opportunities to improve the customer experience. The GM Coach reviews profit-and-loss performance, supports budgeting and forecasting, controls expenses, and oversees merchandise presentation, seasonal transitions, inventory flow, and operational processes. The role develops and implements plans to reduce shrink and achieve sales and profit goals. It hires, trains, mentors, assigns work to, and recognizes associates, while promoting a workplace where associates feel a sense of belonging. The position coordinates work and relationships with key stakeholders, sets and communicates goals, measures progress, addresses improvement opportunities, and promotes adaptability and continuous learning. It ensures compliance with company policies and procedures and supports Walmart's mission, values, ethics, and integrity standards. The role is expected to uphold Walmart's leadership expectations: Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence.
Requirements
- Meet one of the following minimum qualification pathways: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, teach, train, and develop teams; tour stores, listen to associates, and provide feedback about store operations and company direction.
- Communicate business objectives and expectations, introduce and lead company change efforts, and guide teams in implementing business solutions.
- Model exceptional customer service and Walmart's One Best Way service model; support customer-service initiatives and resolve customer needs, complaints, and issues.
- Develop and implement action plans to address deficiencies and improve the quality of the customer experience.
- Drive financial performance and sales by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
- Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes; address shrink and work toward sales and profit goals.
- Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, promote belonging, and help meet staffing and growth needs.
- Coordinate and oversee job-related activities, maintain relationships with key stakeholders, communicate goals, measure results, and address improvement opportunities.
- Ensure compliance with company policies and procedures, support the Open Door Policy, and provide guidance on business processes and practices.
- Promote Walmart's values, integrity, accountability, customer focus, continuous improvement, learning, and use of new technologies.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- Performance-based bonus awards and additional annual or quarterly performance bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
