Global Services Sales Enablement Leader

Vertiv•Westerville, OH

16h

About The Position

The Global Services Sales Enablement Leader owns how the services organization sells, renews, and grows its business. The role equips sellers, field technicians, and channel partners with tools, processes, and incentives to convert equipment sales into long-term service relationships. It builds the enablement engine and leads growth programs intended to increase service attach, installed-base capture, renewals, and revenue per customer. The position supports the development and deployment of standardized service sales processes, governance routines, KPI frameworks, reporting cadences, and continuous improvement initiatives. Focus areas include service sales operating-model execution, pipeline and forecast governance, contract attach performance, renewal discipline, quote readiness, commercial process adoption, and cross-functional alignment. The leader collaborates across regions and functions, influences without formal authority, and translates strategic priorities into operating routines, performance measures, and field-ready enablement materials for diverse global markets. Vertiv provides hardware, software, analytics, and ongoing services for customers’ vital applications, including data centers, communication networks, and commercial and industrial facilities. The company is headquartered in Westerville, Ohio, employs around 34,000 people, and operates in more than 130 countries. Vertiv will employ only individuals legally authorized to work in the United States and will not provide sponsorship for this position. The role may require up to 25% domestic and international travel as business needs require.

Requirements

Bachelor’s degree in business, engineering, operations, technology, or a related field is required.
At least 7 years of experience in service operations, sales operations, business transformation, consulting, or a related business function.
Experience working in a medium-to-large industrial, technology, or services organization with matrixed global or regional operating structures.
Strong understanding of service sales processes, including pipeline management, forecasting, renewals, contract attach, proposal development, account coverage, and commercial governance.
Demonstrated ability to lead cross-functional initiatives, align stakeholders, and drive execution through influence rather than direct authority.
Strong analytical skills and ability to translate data, process insights, and business performance trends into actionable recommendations.
Experience across multiple regions or in a channel/partner model.
Ability to travel domestically and internationally as business needs require; travel may be up to 25%.
Strong competencies in commercial judgment, systems thinking, change management, data-driven decision making, and credibility with field and sales teams.

Nice To Haves

MBA or another advanced degree.
Experience building or deploying sales governance models, operating cadences, KPI frameworks, manager routines, regional performance reviews, or QBR support materials.
Familiarity with Lean, Six Sigma, Vertiv Operating System (VOS), or other continuous improvement methodologies.
Experience developing enablement materials, playbooks, process maps, dashboards, executive updates, training content, or adoption support materials.
Ability to translate strategic priorities into practical operating routines, role expectations, and performance measures that regional teams can execute consistently.

Responsibilities

Set the services enablement roadmap for sellers, service managers, inside sales, and partners, aligned with revenue and margin targets.
Own the strategy to capture new installed base before warranty expiry, including visibility, targeting, and outreach.
Drive service attach rates at point of sale and commissioning.
Lead renewal performance by establishing standard processes, level-loaded renewal calendars, early-warning indicators for at-risk contracts, and multi-year and auto-renewal structures.
Build upsell and cross-sell programs based on asset age, usage, risk, and lifecycle stage.
Standardize quoting, pricing, and approval workflows, and champion automation and AI where they reduce manual work and cycle time.
Partner with pricing and legal teams on standard contract terms, templates, and escalation clauses.
Ensure CRM stages, fields, and dashboards reflect how services are sold and renewed.
Recommend incentive structures for internal sellers and partners that reward on-time renewals, multi-year contracts, and attach.
Build partner enablement, including certification, co-selling playbooks, and guidance on which offers to lead with.
Define and track KPIs including attach rate, installed-base coverage, renewal rate, multi-year mix, pipeline coverage, win rate, quote cycle time, and revenue per asset.
Run regular business reviews with regional leaders and turn findings into specific actions.
Establish a regional baseline and share best practices across regions.
Support standardized service sales processes, governance routines, reporting cadences, and continuous improvement initiatives.
Align stakeholders across regions and functions and drive execution through influence rather than formal authority.