About The Position
Stripe’s Global Sales Enablement team helps sales teams develop the knowledge and skills to support users effectively. The team builds onboarding and ongoing learning experiences covering Stripe products, sales processes and tools, sales skills, and business knowledge. The Instructional Designer designs, builds, and maintains learning content that provides Stripe’s sales teams with a consistent foundation for their work. Projects include e-learning modules, blended learning resources, and performance support tools that help sellers learn new concepts and apply them. The role works with enablement teammates and subject matter experts to clarify learning needs, develop content using established frameworks, and improve materials based on feedback and learning data. The designer manages assigned projects, communicates progress, and keeps content accurate as products and processes evolve.
Requirements
- 3+ years of experience in instructional design, sales enablement, or a related learning-content development role, applying instructional design principles and established frameworks.
- Experience using e-learning authoring tools, such as Articulate Rise or comparable software, to build structured learning experiences.
- Ability to explain complex information through clear writing, visual design, and learning activities.
- Experience collaborating with subject matter experts to learn unfamiliar products or processes and develop accurate content.
- Experience managing content-development tasks and deadlines, incorporating feedback, and using learning data to improve materials.
Nice To Haves
- Experience developing learning content for sales or other customer-facing teams.
- Familiarity with sales processes and methodologies.
- Experience using large language models to support learning-content development.
- Experience with Adobe Creative Suite, video editing, or other multimedia production tools.
- Experience designing game-based or mobile learning.
- Familiarity with agile development methods or Kanban.
Responsibilities
- Design and develop e-learning modules, blended learning resources, and performance support tools aligned with defined learning objectives.
- Use authoring, visual design, and approved artificial intelligence tools to create and update instructional content.
- Partner with product marketing, operations, and other subject matter experts to gather information and validate content accuracy.
- Apply instructional design and user experience principles to create clear, practical learning experiences.
- Assess learning needs with stakeholders and translate capability gaps into focused content and activities.
- Use learner feedback and learning activity data to evaluate content effectiveness and make improvements.
- Maintain existing materials and manage assigned projects, communicating progress, dependencies, and competing priorities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
