Global Security Operations Center Specialist (2nd Shift)

MillerKnoll•Zeeland, MI

About The Position

The Global Security Operations Center Specialist is responsible for dispatching, access control, alarm and surveillance system monitoring, reviewing threat reports, and supporting security operations and law enforcement communications. The role handles routine and emergency communications; coordinates responses to requests, incidents and potential threats; records and escalates relevant information; and helps protect company properties, personnel and sensitive information. The specialist also troubleshoots access and door control systems, audits security systems, coordinates with vendors and reports facilities maintenance requests. The center operates 24 hours a day, seven days a week, and the schedule may vary based on operational needs. The position requires independent judgment and initiative, sound situational awareness, tactful enforcement of company policies, and professional communication with company personnel, outside agencies and the public. The specialist uses company computer systems and security software, including dispatch, access control, fire and burglar alarm, and video monitoring systems. The employee must be able to perform the essential functions with or without reasonable accommodation.

Requirements

High school diploma or equivalent, such as a GED, or work experience demonstrating performance competency.
Valid driver's license and a good driving record.
First aid/CPR/AED certification, or ability to obtain certification within 30 days of hire.
Ability to interact in a friendly, positive and professional manner with personnel at all corporate levels, outside agencies and the general public.
Ability to use office automation and communication software and tools used in the MillerKnoll office environment, including Microsoft Office products.
Excellent verbal, written and interpersonal communication skills; ability to solve problems and de-escalate situations non-confrontationally.
Excellent attention to detail and accuracy, with the ability to manage multiple duties while maintaining professionalism and confidentiality.
Ability to prioritize decisions using multiple criteria and established policies and procedures, and to work independently with little or no supervision.
Ability to read, understand, communicate and interpret written and verbal instructions, work documentation, policies, safety rules, operating procedures, maintenance instructions and reports written in English.
Ability to perform the essential functions with or without reasonable accommodations.
Ability to stand or sit for extended periods, walk long distances, use hands to handle, hold or feel objects, tools or controls, reach with arms, and talk or hear.
Required vision abilities include close, distance and peripheral vision, depth perception, and ability to adjust focus.
Ability to hear conversations in noisy environments.

Nice To Haves

Prior public safety, military or security officer-related job experience.

Responsibilities

Dispatch security responses and monitor access control, alarms and surveillance systems.
Review threat reports and assist with security operations and communications with law enforcement.
Troubleshoot, evaluate and accurately report on card access and door control systems.
Manage and escalate risk and customer-impacting issues within the role.
Serve as a subject matter expert for the Global Security Operations Center.
Handle incoming routine and emergency communications, route calls to appropriate parties, and record calls and reports.
Coordinate responses to security activities and incidents, including incidents that may adversely affect the company.
Escalate and disseminate incident information to management and notify management of significant security incidents and events.
Respond to inquiries and intake reports of security-related issues; coordinate responses according to procedures, guidelines and policies.
Monitor proprietary software, external intelligence feeds and alerts, access control, and video monitoring systems to identify and assess incidents.
Use Computer Aided Dispatch (CAD), radio, access control, fire alarm, burglar alarm and video monitoring systems to facilitate responses to requests, emergencies and incidents.
Activate the mass notification system and prepare written alerts about incidents affecting the business.
Conduct initial threat reviews and contact law enforcement according to established procedures and policies.
Process urgent information requests from law enforcement.
Place fire monitoring software in test and bypass modes for system maintenance.
Monitor company retail stores when only one associate is present at a site.
Liaise between the physical security team and vendors.
Report and record facilities maintenance requests for company properties.
Conduct ongoing, accurate audits of security systems to confirm proper functionality.
Prepare reports and activity logs and communicate information as needed.
Protect sensitive company and team member information.
Work independently with limited supervision, make decisions using provided resources, and contribute to team projects supporting business objectives.
Maintain regular and predictable attendance based on scheduled hours.