Global Security Operations Center (GSOC) Manager
About The Position
The Global Security Operations Center (GSOC) Manager guides and prioritizes the work of GSOC Operators monitoring the safety and security of the client’s employees, facilities, and property worldwide. The manager oversees quality control for customer service, production, and output in alignment with program milestones and intended outcomes. They are also responsible for GSOC training for assigned shifts, including pre-assignment, ongoing, and ancillary training programs. This role directs round-the-clock GSOC operations and staffing, manages monitoring and incident response, and leads the GSOC team. The manager maintains procedures and response playbooks, owns GSOC technology and vendor relationships, defines and reports performance metrics, and manages the budget. The position also ensures compliance with privacy, data-retention, and regulatory requirements. Other related duties may be assigned, consistent with the scope and level of the position.
Requirements
- Bachelor’s degree in security management, criminal justice, emergency management, international relations, or a related field, or equivalent experience.
- At least 5 years of experience in security operations, emergency management, law enforcement, or military operations, including at least 3 years leading teams in a 24/7 operations center.
- Proven experience managing live incidents and crises with multiple stakeholders.
- Hands-on knowledge of SOC platforms, video management, access control, and mass notification systems.
- Strong written and verbal communication skills, including the ability to provide executive briefings under time pressure.
- Availability for on-call work, weekends, nights, and holidays as needed, and to be on call for escalations.
- Ability to pass a background check.
Nice To Haves
- Certifications such as ASIS CPP or PSP, CEM, FEMA ICS-100/200/300/400 and NIMS, or CBCP.
- Experience in a multinational corporate GSOC supporting global offices and traveling employees.
- Background in open-source intelligence (OSINT) and geopolitical risk analysis.
- Familiarity with integrating physical security with GSOC operations.
- Experience with ISO 22301, ISO 27001, or similar standards.
Responsibilities
- Direct round-the-clock GSOC operations, including shift scheduling, staffing levels, and coverage for holidays and surges.
- Oversee monitoring of alarms, access control, video surveillance, travel tracking, mass notification, and open-source feeds.
- Ensure every alert is triaged, escalated, and documented within defined service levels.
- Hire, train, coach, and evaluate GSOC supervisors, operators, and analysts.
- Build a training and certification program and run regular drills and tabletop exercises.
- Foster a calm, disciplined culture that performs under pressure and supports staff wellbeing on demanding shifts.
- Write and maintain SOPs, post orders, escalation matrices, and response playbooks.
- Own GSOC technology, including VMS, access control, mass notification, and risk intelligence tools; lead upgrades and vendor relationships.
- Define and report KPIs such as alarm response time, escalation accuracy, and incident closure time.
- Manage the GSOC budget and ensure compliance with privacy, data-retention, and regulatory requirements.
- Perform other related duties as assigned, consistent with the scope and level of the position.
Benefits
- $120,000 annual salary
- Health, dental, and vision coverage for eligible employees
- 401(k) for eligible employees
- Paid time off, including Sick/Safe Time
- A dynamic and challenging work environment with opportunity for growth
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What This Job Offers
Job Type
Full-time
Career Level
Manager
