Global Process Lead, Revenue Operations

Google•Chicago, IL

3d•$157,000 - $227,000

About The Position

The Revenue to Cash Operations (RCO) team manages Google's incoming cash transactions globally and ensures incoming cash processes are controlled, effective, and efficient. The team works to improve the efficiency and scalability of processes, maintain high operational quality, and proactively minimize operational risk. Within RCO, Revenue Operations manages global invoicing across Google's product suite; intake of new product and FOP launches, expansions, acquisitions, and regulatory changes that affect order-to-cash processes; tax operations including onboarding, withholding, and reporting; and billing modifications, refunds and disbursements, payments optimization, and AUP. The Global Process Lead, Revenue Operations collaborates with stakeholders across Product, Engineering, Finance, Sales, and G&A to identify and implement solutions that support revenue growth. The role applies operations expertise to manage efficient, scalable order-to-cash processes and ensures processes are delivered with high quality and appropriate controls to manage operational and financial risks.

Requirements

Bachelor's degree in Business, Finance, Engineering, or Operations, or equivalent practical experience.
10 years of experience in management consulting, an operations-related function, or an equivalent field; or 8 years of experience with an advanced degree in business, accounting, or finance.
Experience managing multiple cross-functional projects, identifying and implementing process improvements, or supporting implementation or transformation projects.

Nice To Haves

MBA or master's degree.
Experience leading large cross-functional projects and systems transformation initiatives, including identifying, assessing, and mitigating risks across revenue and payment operations.
Experience with SAP and practical knowledge of Six Sigma, Lean, or related continuous process improvement methodologies.
Strong business judgment, problem-solving capability, and communication skills, with a proven track record of influencing leadership teams across product and finance.

Responsibilities

Define process requirements for revenue and cash operations and design for new products and systems implementation in collaboration with cross-functional teams.
Lead operational integration for revenue and cash operations of newly acquired companies in conjunction with partners.
Consult with product areas and global counterparts to understand operational environments and the impacts of changes and issues.
Drive proactive resolution of identified gaps, analyze data sets to test hypotheses, and provide insights to influence decision-making.
Perform high-level operational process design and reengineering.
Increase productivity and efficiency across process areas while balancing risk and quality.
Ensure tax, Sarbanes-Oxley, and local entity compliance.
Ensure readiness for supporting new and existing functionality.