Global Payments Specialist II Wire M-F 9am-6pm

Fifth Third Bank • Cincinnati, OH

6d

About The Position

Under general supervision, the Global Payments Specialist II performs critical monitoring, processing, and support functions for high-risk payment applications. The role processes high-dollar, time-sensitive incoming and outgoing wire transfers through the Fedwire and CHIPS networks, as well as real-time payments through The Clearing House’s Real-Time Payments network. It also supports commercial clients, manages payment exceptions and inquiries, monitors payment activity for fraud and anti-money-laundering concerns, and carries out payment-related research and risk assessments.

The position is accountable for following bank policies and procedures, identifying and managing risks, meeting applicable state and federal regulatory requirements, and supporting a positive customer experience. The specialist works with internal sales and support teams and external customers, contributes to application testing and implementation, and recommends operational improvements focused on automation and efficiency. The role has no supervisory responsibilities.

Requirements

• High school diploma or equivalent.
• Two to three years of prior banking experience.
• PC skills, including familiarity with Windows, Microsoft Word, and Excel.
• Excellent organizational skills and the ability to function in a fast-paced environment.
• Very good mathematical skills and proficiency with 10-key.
• Ability to handle highly sensitive customer issues and fluctuating volumes.
• Ability to multitask, work as part of a team, and research, recognize, and solve problems.
• Strong written and verbal communication skills.
• Annual background and credit check required for this high-risk area.

Nice To Haves

• Prior banking experience in Global Payments is preferred.

Responsibilities

• Process international and domestic inbound and outbound wire payments through internal payment origination networks or customer calls, including customer authentication and special payment instructions.
• Process domestic inbound and outbound real-time payments and troubleshoot exceptions and customer inquiries.
• Monitor inbound and outbound payment activity for fraud and anti-money-laundering concerns in accordance with federal regulations and procedures, escalating issues when needed.
• Troubleshoot customer electronic-transmission file and batch exceptions; research and carry out appropriate system clearance or deletion activities.
• Route international USD wire payments through third-party international clearing banks as instructed by clients.
• Provide call support and service to commercial clients processing high-value wire transactions.
• Analyze and execute defined payment-related credit-risk exceptions using internal applications and bank risk tolerances.
• Execute government-mandated payment remittances in accordance with federal regulations.
• Support compliance with applicable state and federal laws, rules, and regulations.
• Maintain partnerships with internal sales and support teams and other internal and external customers.
• Initiate payment-related research requests through the centralized problem-resolution tracking system.
• Handle routine inquiries and confirmations for internal sales support and external customers.
• Use servicing systems to research and process payments.
• Perform outbound funds-transfer verification for fraud risk and customer instructions.
• Assist with planning, testing, and implementation of new applications, enhancements, conversions, and acquisitions.
• Process daily work according to department procedures and bank policies.
• Review operational procedures and recommend improvements, with an emphasis on automation and efficiency.
• Escalate large-dollar or high-value customer-specific system and servicing issues as appropriate.
• Work efficiently with a low margin of error and collaborate with the team to achieve shared goals.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits designed to support employees’ and their families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED