Vault Teller I M-F 9am-5pm

Fifth Third Bank • Cincinnati, OH

2d • Onsite

About The Position

Perform varied and moderately complex duties related to the timely receipt and processing of currency, coin, and check deposits from commercial customers and banking centers according to established procedures and controls. The role is accountable for managing risk, following policies and procedures, protecting customer confidentiality, and supporting positive customer experiences while meeting production, quality, and deadline requirements.

The position supports Cash Vault services by verifying and balancing deposits and orders, processing currency and coin, completing data entry and required documentation, researching discrepancies, and preparing work for image capture. The employee must comply with vault and Federal-related procedures, cross-train in multiple processes, and escalate issues as needed. This role is based in Cincinnati, Ohio, with a stated schedule of Monday through Friday, 9 a.m. to 5 p.m.

Requirements

• High school diploma or equivalent.
• Experience handling large amounts of currency and coin, performing balancing duties with basic math, and reconciling to expected totals.
• Demonstrated data-entry and PC skills.
• Ability to communicate professionally in verbal and written form.
• Ability to work positively with coworkers and management in a team environment.
• Ability to work in a fast-paced environment without compromising quality.
• Flexibility to work varying schedules depending on business needs.
• Basic proficiency with PC software such as Excel, Word, and Outlook.
• Ability to adhere to strict procedures to maintain customer privacy.
• Strong organizational and time-management skills.

Nice To Haves

• Experience in a production environment.

Responsibilities

• Receive customer and banking center deposits from armored carriers and balance them to accompanying manifests.
• Track deposits in internal systems and assign them to processors to maintain control and accountability.
• Verify sums of inbound or outbound coin and currency from branches, correspondent banks, and customers using internal systems and a high-speed desktop currency counter.
• Ensure deposits and orders contain the correct customer contents with 100% accuracy, including data entry for check deposits and counting coin by hand or with a coin sorter.
• Meet additional customer reporting and process needs and ensure customer deadlines are met.
• Balance transaction totals and transfer verified Fed-ready currency to inventory and non-Fed-ready currency to the high-speed sorter for additional verification.
• Research and resolve out-of-balance transactions using ACE, electronic or paper receipts, and Transaction Manager naming systems to retrieve check items.
• Complete daily proof and Statement of Condition for processed work.
• Use Transaction Manager HGAA and IPCS to insert advice of corrections as needed; print and report advice notices and coordinate their distribution with Mail Operations.
• Inspect customer deposit batches for hardware such as staples and paper clips, insert specified control documents, and deliver work to image capture.
• Maintain working knowledge of capture machines to perform image capture; perform power encode functions as assigned and hardware maintenance as needed.
• Support Fed-related procedures and controls, including preparing and sending counterfeit-item documentation to the Secret Service, opening and closing Custodial Inventory, and meeting audit and other Federal requirements.
• Identify teller outages proactively, correct them or enlist help to prevent customer impact.
• Meet or exceed production and quality standards for assigned work types and processes.
• Keep customer business confidential, secure individual system passwords, and comply with vault procedures and controls.
• Escalate issues to management as needed and cross-train in multiple processes to support all Cash Vault services.
• Model Fifth Third Core Values and perform other duties as assigned.
• Maintain orderly and clean work areas, including machines, tables, cabinets, and storage areas.

Benefits

• Comprehensive benefits programs designed to support employees' and families' physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED