Vault Teller

ServisFirst Bank•Columbus, GA

23h

About The Position

The Vault Teller delivers quality customer service by efficiently handling routine over-the-counter transactions and recognizing sales opportunities. In addition to regular teller duties, the role is responsible for the daily opening, balancing, and closing of the vault. The position processes deposits and check payments, provides transaction receipts, cross-sells bank products and services, and refers clients to appropriate bank personnel. It also handles cash drawer and vault balancing, cash and currency inventory, safe deposit duties at certain locations, loan and installment payments, and night depository transactions. The Vault Teller maintains required logs and records, identifies suspicious activity and potential security threats, and follows applicable compliance regulations and bank policies. Additional duties may be assigned. Reasonable accommodation may be made for qualified individuals with disabilities to perform the essential functions of the job.

Requirements

High school diploma or equivalent.
Two years of banking experience in a Teller role.
Excellent customer service skills demonstrated through prior customer interactions and responses to requests.
Excellent communication skills.
Knowledge of basic accounting, including experience reviewing numerical information and balancing.
Ability to accurately count and handle cash.
Knowledge of banking services and products.
Experience using Microsoft Outlook, Word, and Excel.

Nice To Haves

Vault experience is desirable.

Responsibilities

Process deposits by receiving checks and cash, verifying amounts, examining checks for endorsements, and requesting required identification.
Cash checks and disburse funds after verifying signatures and account fund availability.
Provide clients with transaction receipts based on information entered into the computer.
Cross-sell bank products and services and refer clients to appropriate bank personnel.
Count and balance currency, coins, and checks received for deposit, ensuring accuracy.
Open, close, and balance the vault daily.
Perform safe deposit duties by controlling access and assisting clients at certain locations.
Accept loan and installment payments from clients.
Balance the cash drawer daily and verify cash returned to the vault.
Balance and record teller and vault cash to the general ledger daily, promptly addressing discrepancies.
Assist with opening and closing procedures while following security precautions.
Maintain logbooks for the cashbook, vault cash, and vault openings.
Verify weekly currency and coin inventory and maintain records of fund transfers.
Verify and dispense vault cash on designated days, record amounts dispensed, and address recording discrepancies.
Sell coins to the vault according to bank policies and procedures.
Maintain an inventory of office supplies.
Identify and report suspicious transaction activity and potential security threats.
Assist with night depository duties, including logging bags, processing deposits, making change orders, issuing receipts, and returning bags to clients.
Open, verify, count, and balance funds removed from night depositories.
Know and follow applicable compliance regulations and policies, and ensure compliance with them.