Vault Teller I M-F 9am-5pm

Fifth Third Bank•Cincinnati, OH

3d•Onsite

About The Position

The Vault Teller I performs varied and moderately complex duties related to the timely receipt and processing of currency, coin, and check deposits from commercial customers and banking centers, following established procedures and controls. The role is accountable for managing risk, following policies, safeguarding customer information, and supporting a positive customer experience while meeting production and quality standards. The position receives and balances deposits, tracks them in internal systems, verifies currency and coin, resolves discrepancies, completes proof and reporting, and supports image capture and other Cash Vault processes. It also follows Federal Reserve-related procedures and vault controls, cross-trains across multiple services, and escalates issues when needed. The position is located in Cincinnati, Ohio, and the listed schedule is Monday through Friday, 9 a.m. to 5 p.m.

Requirements

High school diploma or equivalent.
Experience handling large amounts of currency and coin, including balancing duties using basic math and reconciling to expected totals.
Demonstrated data-entry and PC skills.
Ability to communicate professionally, verbally and in writing.
Ability to work positively with coworkers and management in a team environment.
Ability to work in a fast-paced environment without compromising quality.
Flexibility to work varying schedules depending on business needs.
Basic proficiency with PC software such as Excel, Word, and Outlook.
Ability to adhere to strict procedures to maintain customer privacy.
Ability to maintain orderly and clean work areas, including machines, tables, cabinets, and storage areas.
Strong organizational and time-management skills.

Nice To Haves

Experience in a production environment.

Responsibilities

Receive customer and banking center deposits from armored carriers and balance them to accompanying manifests.
Track deposits in internal systems and assign them to processors to maintain control and accountability.
Verify inbound and outbound coin and currency from branches, correspondent banks, and customers using internal systems and a high-speed desktop currency counter.
Ensure deposits and orders contain the correct customer contents with 100% accuracy.
Perform data entry related to customer deposits, including checks, and count coin by hand or with a coin sorter.
Meet customer reporting and processing needs and ensure deadlines are met.
Balance transaction totals and transfer verified Federal Reserve-ready currency to inventory and non-ready currency to the high-speed sorter for additional verification.
Research and resolve out-of-balance transactions using ACE, electronic or paper receipts, and Transaction Manager naming conventions to retrieve check items.
Complete daily proof and Statement of Condition for processed work.
Use Transaction Manager HGAA and IPCS to enter advice of corrections as needed.
Print and report advice notices created during balancing and coordinate their distribution with Mail Operations.
Inspect customer deposit batches for hardware such as staples and paper clips, ensure work is in the correct order, insert control documents as specified, and deliver work to image capture.
Maintain working knowledge of capture machines, including NCR 7780s, Itrans, and IBM 3890s, to perform image capture.
Perform power encode functions as assigned.
Perform hardware maintenance as needed.
Support Federal Reserve-related procedures and controls, including preparing and sending documentation to the Secret Service for counterfeit items, opening and closing Custodial Inventory, meeting audit needs, and satisfying other Federal requirements.
Identify teller outages proactively, correct them or enlist help to prevent customer impact.
Meet or exceed production and quality standards for assigned work types and processes.
Protect customer confidentiality and secure individual system passwords.
Comply with vault procedures and controls at all times.
Escalate issues to management as needed.
Cross-train in multiple processes to support all Cash Vault services.
Model Fifth Third Core Values and perform other duties as assigned.