Global Payments Specialist II Wire M-F 9am-6pm

Fifth Third Bank•Cincinnati, OH

7d•Onsite

About The Position

Under general supervision, the Global Payments Specialist II performs critical monitoring, processing, and support functions for high-risk payment applications. The role handles high-dollar, time-sensitive domestic and international wire transfers through the Fedwire and CHIPS networks, as well as real-time payments through The Clearing House’s Real-Time Payments network. The specialist supports commercial clients and internal partners, processes payment activity, troubleshoots exceptions, conducts research, and follows applicable bank procedures and regulatory requirements. The position carries risk-management responsibilities: openly exchanging ideas and raising concerns, following policies and procedures, and identifying, assessing, managing, monitoring, and reporting risks while operating within the Bank’s risk appetite. The specialist is expected to support positive customer and colleague experiences and to work accurately and efficiently in a fast-paced, high-risk environment. The position is located in Cincinnati, Ohio. The posted schedule is Monday through Friday, 9 a.m. to 6 p.m. No supervisory responsibilities are assigned. Annual background and credit checks are required for this high-risk area. The bank describes its rewards as including comprehensive benefits and differentiated compensation, but does not specify particular benefits in the posting.

Requirements

High school diploma or equivalent.
Two to three years of prior banking experience; Global Payments experience is preferred.
PC skills, including familiarity with Windows, Microsoft Word, and Excel.
Excellent organizational skills.
Ability to function in a fast-paced environment.
Very good mathematical skills.
Ability to handle highly sensitive customer issues.
Ability to multitask.
Commitment to teamwork.
Proficiency with 10-key.
Ability to research, recognize, and solve problems.
Ability to handle fluctuating work volumes.
Strong written and verbal communication skills.
Annual background and credit check required for this high-risk area.

Nice To Haves

Prior banking experience in Global Payments is preferred.

Responsibilities

Process international and domestic inbound and outbound wire payments through internal payment origination networks or customer calls, including customer authentication and special payment instructions.
Process domestic inbound and outbound real-time payments and troubleshoot exceptions and customer inquiries.
Monitor inbound and outbound payment activity for fraud and anti-money-laundering concerns in accordance with federal regulations and procedures; escalate issues to Bank Compliance or management as needed.
Troubleshoot file and batch exceptions arising from customer electronic transmission failures; research and perform systemic clearance or deletion activities, with follow-up.
Route international USD wire payments through third-party international clearing banks as directed by clients.
Provide call support and service to commercial clients requiring high-value wire payment processing.
Analyze and execute defined payment-related credit-risk exceptions using internal applications and information such as account balances, credit limits, bank exposure, and historical activity.
Execute governmental payment remittances in accordance with applicable federal regulations.
Maintain compliance with the line of business compliance program and applicable state and federal laws, rules, and regulations.
Develop and maintain partnerships with internal sales and support teams and internal and external customers.
Initiate payment-related research requests through the centralized problem-resolution tracking system.
Handle routine inquiries and confirmations for internal sales support and external customers.
Use servicing systems to research and process payments and related issues.
Perform outbound funds-transfer verification for fraud risk and customer special instructions.
Assist with planning, testing, and implementation of new applications, enhancements, conversions, and acquisitions.
Process daily work in accordance with department procedures and bank policies.
Review operational procedures and methods and recommend improvements, emphasizing automation and efficiency.
Escalate significant system and servicing issues involving large-dollar or high-value customers.
Work efficiently with a low margin of error and collaborate proactively with the team to achieve shared goals.
Perform other duties as assigned.