ViiV Healthcare (GSK) Global Patient Engagement Director (US)

GSK • Durham, CA

3d • Hybrid

About The Position

The Global Patient Engagement Director (US) leads the development and execution of ViiV Healthcare’s patient engagement strategy across the US. The role ensures that the voices, experiences and priorities of people living with HIV, communities disproportionately affected by HIV, and people who may benefit from HIV prevention are integrated into business decision-making. It connects ViiV’s global patient engagement strategy with regional execution, adapting global priorities to local market contexts and sharing regional patient, community and healthcare system insights to inform global strategy and capability building.

The Director generates, translates and embeds patient and community insights throughout the medicine lifecycle, from clinical development and evidence generation through access, uptake and long-term outcomes. Working with patients, community organisations, advocacy leaders, healthcare professionals and internal stakeholders, the role drives an insight-to-action approach that supports patient-centred innovation and ViiV’s mission. It partners particularly closely with US External Affairs and R&D, and collaborates across Medical, Commercial, Market Access and Government Affairs.

The role champions meaningful engagement, trusted community partnerships and organisational capability in patient-centricity, while demonstrating the impact of engagement on business, healthcare and community outcomes. It reports to the Head of Patient Engagement in the Communications and Government Affairs (CGA) Division and provides matrix leadership across regional and local cross-functional teams. The position is based in Durham, North Carolina, and follows a hybrid model requiring at least two onsite days per week. The successful candidate must be located in the Durham area; relocation support is unavailable.

Requirements

• Bachelor’s degree.
• At least 10 years of experience in patient engagement, patient advocacy, community partnerships, public health and healthcare, including community-based or lived experience.
• Experience with HIV prevention and treatment landscapes and therapeutic areas.
• Experience working with patient organisations, advocacy groups and community stakeholders.
• Experience translating patient and community insights into recommendations and business actions.
• Leadership experience in matrix organisations.
• Experience developing and implementing strategic plans and execution.
• Experience with healthcare environments and issues affecting people living with HIV and communities impacted by HIV.

Nice To Haves

• Excellent communication, facilitation and relationship-building skills.
• Experience leading cross-functional initiatives across regional, multi-country or local market environments.
• Demonstrated ability to build trusted partnerships that strengthen community trust, mutual accountability and patient-centred outcomes.
• Experience measuring and demonstrating the impact of patient engagement initiatives.

Responsibilities

• Develop and execute the US Patient Engagement strategy in alignment with ViiV’s global vision and business objectives.
• Ensure US learnings inform global patient engagement priorities, frameworks and capability development.
• Ensure US patient and community perspectives inform business decisions and priorities across regional and local markets.
• Foster a patient-centric culture by connecting internal stakeholders with the experiences and needs of people living with HIV and affected communities.
• Coordinate patient and community insight activities, including advisory boards, community consultations, research and strategic partnerships, in collaboration with US External Affairs, EACLs, R&D and cross-functional partners.
• Translate patient and community insights into recommendations that inform strategy, evidence generation, communications, access initiatives and patient-centred innovation.
• Identify emerging trends, unmet needs and barriers affecting patient outcomes across diverse healthcare systems, and incorporate them into business planning.
• Develop and maintain strategic relationships with patient organisations, advocacy groups, community leaders and other external stakeholders across the US HIV ecosystem.
• Advance meaningful community engagement and co-creation to strengthen trust, relevance and impact.
• Represent ViiV at external meetings, conferences and community forums, championing patient-centred approaches and partnership.
• Partner with Communications and External Affairs, Government Affairs, Medical, Commercial, Market Access and R&D to embed patient perspectives throughout the medicine lifecycle and US priorities.
• Align with US External Affairs and CGA colleagues to connect patient engagement priorities, advocacy partnerships and community perspectives with external engagement, reputation and public affairs priorities.
• Support the incorporation of patient insights into clinical development, evidence generation, scientific communication, access strategies and patient support initiatives.
• Provide strategic leadership and expert advice to cross-functional teams so patient and community perspectives are integrated into business decisions, organisational priorities and initiatives.
• Establish and monitor patient engagement objectives, measures and outcomes.
• Capture and share US insights, outcomes and best practices to support learning, consistency and continuous improvement across ViiV’s global patient engagement model.
• Ensure all activities comply with legal, regulatory and corporate requirements.

Benefits

• ViiV employees receive the same benefits options and plans as GSK employees; the posting refers applicants to the GSK US Benefits Summary for details.

What This Job Offers

• Job Type: Full-time
• Career Level: Director