Global Operations Associate

Flexport•San Francisco, CA

1d•$55,680 - $69,600•Onsite

About The Position

Flexport’s Global Operations team manages customers’ supply chains end to end, coordinating customers, partners, and technology teams while using data and process automation to improve planning, responsiveness, and execution. The Global Operations Associate owns and executes the end-to-end movement of global shipments within a regional network, including ocean LCL and FCL, ocean imports, and air imports and exports. The role focuses on delivering a high-quality customer experience and reliable, on-time performance. The associate works on the North American Operations team, coordinating daily logistics with internal and external partners and managing shipment execution, client issues, and operational quality. The role also includes quoting and invoicing shipments, supporting client business reviews, and following standard operating procedures. Flexport describes the team as fast-growing and notes potential opportunities for international relocation and helping establish operations in new markets as the company expands.

Requirements

At least 2 years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting.
Ability to adapt to new technology and thrive in a fast-paced environment.
Effective time management, including prioritizing and managing a large volume of tasks.
Attention to detail.
Ability to seek and receive feedback effectively.
Effective verbal and written communication in client-facing interactions.
Teamwork and relationship-building skills.
Orientation toward working smarter and adopting best practices and standardization.
Problem-solving capabilities.
Fluency in English.
A compliance-first attitude in a heavily regulated industry.

Nice To Haves

Bachelor’s degree preferred.
Ocean freight knowledge is a plus.

Responsibilities

Ensure shipments move on time and handle exceptions appropriately to maintain Flexport’s quality standards.
Meet internal KPIs and SLAs that demonstrate quality delivery.
Follow standard operating procedures (SOPs).
Own the client experience by resolving client issues promptly, ensuring smooth operations at origin and destination, and escalating issues as needed.
Coordinate day-to-day logistics operations with internal and external partners, including steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and air operations.
Execute the end-to-end movement of import and export freight shipments within a regional network, including intermodal movements.
Assist with shipments managed by partners, where applicable, as the company develops partner autonomy.
Quote and invoice client shipments, with responsibility for their P&L.
Participate in preparing QBR and MBR presentations and hold client operational calls when necessary.