Global Operations Associate

Maersk•Usa, TX

About The Position

The Global Operations Associate manages the end-to-end execution of international shipments, ensures compliance with import and export regulations, coordinates with global partners, and provides customer service. The role requires knowledge of international transportation, customs processes, carrier management, and shipment visibility across transportation modes. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with on-call duties. The role includes preparing quotations for international air and ocean freight, coordinating shipments under various Incoterms, arranging and monitoring imports and exports from origin through final delivery, and working with overseas agents and transportation and logistics providers. It also involves coordinating customs clearance and in-bond movements; preparing and validating shipping and customs documents; tracking shipments and communicating status, exceptions, delays, and resolutions; coordinating container pickups, deliveries, and drayage; auditing costs and closing shipment files; and ensuring accurate, timely customer billing. The position requires maintaining knowledge of international trade regulations, customs requirements, tariff classifications, and transportation practices, while building relationships with customers, carriers, agents, and service providers. A high school diploma or equivalent is required. The stated anticipated starting pay range is $25 to $30 per hour.

Requirements

High school diploma or equivalent.
Strong understanding of import and export processes.
Knowledge of Incoterms, customs brokerage, and international shipping documentation.
Strong organizational skills and ability to manage multiple shipments simultaneously.
Excellent communication and customer service skills.
Proficiency in transportation management systems and Microsoft Office applications.

Nice To Haves

Experience in international freight forwarding, logistics, transportation, or supply chain operations.
Experience handling ocean freight, air freight, drayage, and customs-related processes.
Familiarity with in-bond, IT, ITT, and T&E movements.

Responsibilities

Prepare and manage quotations for international air and ocean freight shipments.
Coordinate shipments under various Incoterms, understanding buyer and seller responsibilities throughout transportation.
Arrange and monitor import and export shipments from origin through final delivery.
Work with overseas agents, freight forwarders, steamship lines, airlines, drayage providers, terminals, and warehouses.
Manage customs clearance activities and coordinate with customs brokers to meet regulatory requirements.
Execute and monitor in-bond movements, including IT, T&E, and ITT shipments.
Prepare, review, and validate shipping documents, including commercial invoices, packing lists, bills of lading, arrival notices, and customs documents.
Track shipments and proactively communicate status, exceptions, delays, and resolutions to customers and internal stakeholders.
Coordinate container pickups, deliveries, and drayage services to support timely freight movement.
Audit operational costs, close shipment files, and ensure accurate and timely customer billing.
Maintain knowledge of international trade regulations, customs requirements, tariff classifications, and transportation best practices.
Build and maintain relationships with customers, carriers, agents, and service providers.