Global Operations Reconciliations Director

Wells Fargo & Company•Charlotte, NC

2d•Hybrid

About The Position

Wells Fargo is seeking a Global Operations Reconciliations Director to lead execution and strategic transformation of the enterprise Reconciliations Utility operating model. The role is responsible for how reconciliation work is governed, prioritized, and modernized across all four Lines of Business, Global Operations, and Finance. The director will lead a multi-year transformation focused on consolidating platforms, standardizing data intake and enrichment, improving work assignment and resolution, and enhancing reporting and transparency across the enterprise. The role partners with business, operations, technology, risk, and finance organizations; oversees annual change investment and resource allocation; and leads specialized teams advancing reconciliation transformation and modernization. This position offers a hybrid work schedule at the posted location in Charlotte, North Carolina. Relocation assistance and visa sponsorship are not available.

Requirements

10+ years of Operations experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
4+ years of management or leadership experience.

Nice To Haves

Experience leading large-scale operations transformation, platform modernization, or process standardization initiatives.
Experience with reconciliation operations, transaction processing, financial operations, or other complex operational environments.
Demonstrated experience developing and executing strategic transformation roadmaps across multiple business or functional areas.
Experience leading technology-enabled operational transformation and platform consolidation.
Experience establishing governance, prioritization, and operating models for complex enterprise programs.
Experience managing significant change investment, financial resources, and competing enterprise priorities.
Strong understanding of operational risk, controls, process improvement, and change management.
Demonstrated ability to partner across Operations, Technology, Risk, Finance, and business organizations.
Ability to influence and communicate effectively with senior leaders and stakeholders across a complex organization.
Experience leading and developing specialized teams responsible for enterprise transformation initiatives.

Responsibilities

Lead execution of the enterprise Reconciliations Utility operating model, establishing consistent governance, prioritization, and execution across Lines of Business, Global Operations, and Finance.
Develop and execute the strategic transformation roadmap to modernize enterprise reconciliation capabilities and consolidate five primary reconciliation platforms to two.
Drive standardization of reconciliation processes, including data intake, enrichment, assignment, exception management, and resolution.
Establish governance and prioritization frameworks that align reconciliation initiatives with enterprise objectives and stakeholder needs.
Lead platform modernization and process standardization efforts to improve efficiency, transparency, control, and stakeholder engagement.
Oversee annual change investment and align resources with strategic transformation priorities.
Partner across business, operations, technology, risk, and finance organizations to deliver enterprise reconciliation initiatives.
Provide strategic leadership and oversight for highly complex operational transformation initiatives with enterprise-wide impact.
Develop and enhance reporting, metrics, and governance routines that provide transparency into reconciliation performance, transformation progress, and key priorities.
Identify opportunities for process improvement and risk control development within the Operations management functional area.
Lead, develop, train, and guide specialized employees and less experienced staff.
Manage and develop multiple specialized teams of managers and professional individual contributors.
Manage allocation of people and financial resources to support business objectives and transformation commitments.
Collaborate with and influence senior leaders and cross-functional stakeholders to drive strategic decisions and enterprise outcomes.
Develop and guide a culture of accountability, talent development, and continuous improvement.
Work with senior management to develop and execute business plans and integrate cross-department initiatives with core business objectives.
Make strategic decisions to resolve highly complex operational issues and interpret or develop policies and procedures relating to Operations management.