Director Global HR Operations
About The Position
The Director, Global HR Operations leads the design, standardization, implementation, and continuous improvement of core HR operational policies and processes across the organization. The role drives consistency, efficiency, and employee experience by developing global HR standards, governance, and best practices. Working with business unit HR leaders, HR Centers of Excellence, and business stakeholders, the Director ensures the successful deployment and adoption of key HR programs and processes, including onboarding, employee lifecycle processes, recognition programs, and other global HR initiatives. The role advances the HR operating model and supports the organization’s people strategy. The position also supports Corporate and centralized groups as an HR business partner, oversees operational initiatives, and provides leadership and guidance to HR teams involved in global program execution.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field.
- At least 10 years of progressive HR experience, including significant experience in HR Operations, HR Shared Services, HR Transformation, or HR Program Management.
- Demonstrated experience leading global HR processes and programs across multiple regions.
- Strong project management and process improvement experience.
- Experience developing and implementing global standards, governance models, and operating procedures.
- Experience managing cross-functional and geographically dispersed stakeholders.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and executive presentation skills.
- Experience working within a matrixed global organization.
Nice To Haves
- Master’s degree in Human Resources, Business Administration, or a related field.
- Experience supporting HR transformations, mergers, acquisitions, or organizational integrations.
- Experience with HR Shared Services and service delivery models.
- Lean, Six Sigma, Project Management, or other continuous improvement certification.
- Experience with Workday or other enterprise HR technology platforms.
- Experience managing global vendor relationships and contracts.
Responsibilities
- Develop, implement, and maintain global HR operational standards, processes, policies, and governance frameworks.
- Drive consistent and standardized employee lifecycle processes aligned with business objectives and regional needs.
- Lead global HR operational expectations for onboarding, offboarding, employee transitions, recognition programs, service awards, outplacement programs, and other employee experience initiatives.
- Provide HR business partner support to Corporate and centralized groups.
- Maintain enterprise-wide HR operations process documentation and standard operating procedures that enable automation and HRIS usage.
- Partner with business unit HR leaders and business stakeholders to identify process harmonization, operational efficiency, and employee experience opportunities aligned with Centers of Excellence.
- Drive continuous improvement to simplify, automate, and optimize global HR processes and services in collaboration with Centers of Excellence.
- Monitor HR key performance indicators and operational metrics to measure program effectiveness.
- Partner with HRIS, HR Transformation, and HR Shared Services teams to improve system utilization, workflow automation, and data quality.
- Identify HR operations best practices and emerging trends and recommend improvements to service delivery and effectiveness.
- Manage external vendor relationships supporting HR operational programs and services, including immigration services, onboarding platforms, recognition providers, and outplacement partners.
- Support mergers, acquisitions, divestitures, and organizational changes through integration and standardization of HR processes.
- Provide leadership, guidance, and coaching to HR teams executing global HR operational programs.
- Prepare and present operational updates, metrics, business cases, and recommendations to HR and business leadership.
- Manage projects, budgets, timelines, and resources associated with HR operational initiatives.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Director
