Vice President, Global HR Operations

Broadridge•Town of Hunter, NY

1d•$180,000 - $200,000•Hybrid

About The Position

The Global HR Operations Leader will lead and evolve Broadridge’s Human Resources and Talent Acquisition operations into a technology-first service delivery function that meets corporate and regional needs. The role supports operations across North America, EMEA, and APAC, in a matrixed organization spanning more than 35 countries. The leader will improve HR lifecycle experiences from pre-boarding through offboarding, standardize processes, and identify automation and AI opportunities that reduce case volume, escalations, and manual work. The position develops a globally integrated and scalable service delivery model, establishes service metrics and dashboards, analyzes operational data, and partners with global stakeholders to align priorities and delivery. It leads a geographically dispersed team of approximately 20 associates, including three direct reports and 17 indirect and matrixed team members across the US, London, India, and Romania. The role also supports acquisition-related onboarding and integration, and may partner on system testing and strategic projects.

Requirements

10 or more years of progressive HR Operations or HR Shared Services experience in a multinational organization operating across approximately 20 or more countries, including North America, EMEA, and APAC.
Proven experience leading and evolving global HR operations across multiple regions, including regional service centers, and building a globally integrated model that meets corporate and regional needs.
Broad knowledge of HR administration and controls, including benefits, payroll, timekeeping, year-end performance and rewards processes, HR system-of-record transactions, and audits.
Demonstrated results improving HR service quality, efficiency, and productivity through process redesign, standardization, and continuous improvement.
Experience leading and developing geographically dispersed teams and working effectively in a fast-paced, highly matrixed environment.
Experience using HR technology and data to improve operations.
Strong system knowledge.
Ability to design globally consistent processes and governance while accounting for local requirements.
Strong service delivery, project management, and change management capabilities, with the ability to turn strategy into practical execution.
Outstanding problem-solving ability using data-driven insights and collaboration to implement solutions.
Ability to influence and align stakeholders across functions, regions, and organizational levels to lead change.
Emotionally intelligent leadership, coaching, and clear written and verbal communication.
Ability to manage competing priorities and tight deadlines while maintaining attention to detail.

Nice To Haves

Hands-on experience with AI.
Experience with Workday, ServiceNow, ADP Payroll, Timekeeping and Selection and Screening Services, and BDO Payroll.
Experience with MetLife and Fidelity.
Experience managing third-party providers and improving vendor performance.

Responsibilities

Develop, implement, and lead a globally integrated, scalable service delivery model for HR and Talent Acquisition operations across North America, EMEA, and APAC.
Improve global HR service delivery through process optimization and standardization, automation and AI utilization, elimination of redundant work, and expanded self-service capabilities.
Design and implement metrics and dashboards to evaluate HR process and service delivery effectiveness, cost per service, return on investment, and industry benchmarks.
Analyze data to identify trends, issues, and root causes, then develop and execute improvement plans focused on quality, response and closure times, accuracy, case handoffs, associate experience, and automation opportunities.
Build relationships with global stakeholders to align shared deliverables, communication, service delivery, scope, and priorities, and promote enterprise-wide standardization where appropriate.
Oversee pre-hire-to-retire processes, associate and contingent worker data changes, associate inquiries, HR process execution, operational documentation, case-volume analysis, and compliance-related processes and reporting.
Lead, develop, coach, and motivate approximately 20 regionally dispersed associates, including three direct reports and 17 indirect and matrixed team members.
Support global acquisition activities, including onboarding, day-one orientation, and post-acquisition integration.
Partner on special initiatives as needed, including Tier 1 system testing and data processing for acquisitions or organizational changes.