Vice President, Global HR Operations

Broadridge•Newark, NJ

4d•Hybrid

About The Position

The Global HR Operations Leader will lead and evolve Broadridge’s human resources and talent acquisition operations into a technology-first service delivery function serving corporate and regional needs. The role supports a fast-growing associate population across North America, EMEA, and APAC, in an organization spanning more than 35 countries. It requires setting direction amid ambiguity while remaining closely involved in execution and collaborating effectively across a matrixed, multi-regional organization. The position is responsible for a globally integrated and scalable service delivery model, continuous process optimization and standardization, and the use of automation, AI, and self-service to reduce manual work and improve service. It also establishes metrics and dashboards to monitor service effectiveness, quality, efficiency, cost, and associate experience, and uses data to identify root causes and drive improvement plans. The leader builds partnerships with regional and enterprise stakeholders, maintains operational documentation and compliance, oversees HR lifecycle processes from pre-hire through offboarding, and leads a geographically dispersed team of approximately 20 associates, including 3 direct reports and 17 indirect and matrixed team members. The role also supports acquisition-related onboarding, orientation, integration, and other special initiatives. It is a hybrid position requiring 1–3 days onsite and occasional travel.

Requirements

10+ years of progressive HR Operations or HR Shared Services experience in a multinational organization operating across approximately 20 or more countries, including North America, EMEA, and APAC.
Proven experience leading and evolving global HR operations across multiple regions, including regional service centers, and developing a globally integrated service model that serves corporate and regional needs.
Broad knowledge of HR administration and controls, including benefits, payroll, timekeeping, year-end performance and rewards processes, HR system-of-record transactions, and audits.
Demonstrated results improving HR service quality, efficiency, and productivity through process redesign, standardization, and continuous improvement.
Experience leading and developing geographically dispersed teams and working effectively in a fast-paced, highly matrixed environment.
Experience using HR technology and data to improve operations; strong system knowledge is required.
Ability to design globally consistent processes and governance while accounting for local requirements.
Strong service delivery, project management, and change management capabilities, with the ability to translate strategy into practical execution.
Strong problem-solving skills using data-driven insights and collaboration to implement solutions.
Ability to influence and align stakeholders to lead change across functions, regions, and organizational levels.
Emotionally intelligent leadership, coaching, and clear written and verbal communication.
Ability to manage competing priorities and tight deadlines while maintaining attention to detail.

Nice To Haves

Hands-on experience with AI is highly desirable.
Workday, ServiceNow, ADP Payroll, Timekeeping and Selection and Screening Services, and BDO Payroll experience are highly desirable.
Experience with MetLife and Fidelity is desirable.
Experience managing third-party providers and improving vendor performance is a plus.

Responsibilities

Develop, implement, and lead a globally integrated, scalable service delivery model for HR and Talent Acquisition operations across North America, EMEA, and APAC.
Optimize and standardize processes, identify automation and AI opportunities, eliminate redundant or non-value-added work, and enhance self-service capabilities.
Design and implement metrics and dashboards to monitor HR process and service delivery effectiveness, cost per service, ROI, and industry benchmarks.
Analyze operational data to identify trends, issues, and root causes, and develop and execute improvement plans focused on quality, response and closure times, accuracy, case handoffs, associate experience, and automation.
Build relationships with global stakeholders to align service delivery, scope, priorities, communications, and enterprise-wide standardization where appropriate.
Oversee HR operational processes from pre-hire through offboarding, including associate and contingent worker data changes, inquiries, stakeholder coordination, process documentation, and compliance-related processing and reporting.
Assess case volume and identify trends and solutions to repetitive issues.
Lead, develop, coach, and motivate approximately 20 regionally dispersed associates, including 3 direct reports and 17 indirect and matrixed team members.
Support global acquisition activities, including onboarding, day-one orientation, and post-acquisition integration.
Partner on special initiatives as needed, including Tier 1 system testing and data processing for acquisitions or organizational changes.
Perform other duties as needed.