Global Operations Support
About The Position
Maersk Warehousing and Distribution USA LLC is seeking an Operations Support employee for its Charlotte facility. The role provides customer service by answering incoming calls, monitoring and responding to customer inquiries, and following up with customers about shipment status and issues. It also involves tracking, tracing, entering, and updating shipments; data entry; and supporting Pilot stations and cartage agents. The employee will use outside customer applications and follow published procedures and work instructions for NCS accounts, bringing potential modifications to management's attention. Other duties may be assigned. The stated schedule is 8:00 a.m. to 5:00 p.m., Monday through Friday. The pay range is $26–$28 per hour.
Requirements
- Excellent oral and written communication skills.
- Problem-solving skills.
- Technological aptitude using the internet and online tools.
- Ability to multitask.
- Excellent organizational skills, with emphasis on detail.
Responsibilities
- Answer incoming calls and provide excellent customer service to callers.
- Monitor and respond to customer inquiries received through email.
- Make outgoing calls to follow up on shipment status, resolve issues, and update customers.
- Track, trace, enter, and update shipments.
- Perform data entry.
- Assist and support Pilot stations and cartage agents.
- Use outside customer applications.
- Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention.
- Perform other duties as assigned.
Benefits
- Medical
- Dental
- Vision
- 401(k) with company match
- Employee Assistance Program
- Paid Time Off
- Flexible work schedules when possible
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
