Global Live Operations Specialist

DoorDash USA

9d•$19 - $28•Remote

About The Position

The Global Live Operations team serves as the execution arm of the Live Operations Strategy & Operations (S&O) team, supporting real-time decision-making and operational continuity across the marketplace. We partner closely with S&O stakeholders to execute structured workflows, monitor live operations, and respond to disruptions such as severe weather, holidays, and demand spikes. This team plays a critical role in ensuring that strategic decisions are implemented accurately and consistently in real time to maintain delivery quality and marketplace stability. As a Global Live Operations Specialist, you will execute structured, real-time workflows that support delivery quality and operational performance across DoorDash’s marketplace. This is a hands-on, execution-focused role where you will follow established playbooks, monitor live operations, and take action to resolve issues as they arise. Over time, you will build the judgment to identify patterns, escalate effectively, and contribute to improving and automating our workflows. This role is best suited for individuals who are detail-oriented, reliable, and comfortable working in a fast-paced, remote environment with clear processes and expectations.

Requirements

High school diploma or equivalent
Ability to work scheduled shifts, including weekends and holidays
Strong attention to detail and ability to perform repetitive tasks with high accuracy
Clear written and verbal communication skills

Nice To Haves

Bachelor’s degree or equivalent experience
Experience in operations, logistics, customer support, or other structured, process-driven environments
Familiarity with spreadsheets (Excel or Google Sheets)
Basic experience working with data or operational tools (e.g. Mode Analytics, Sigma/Looker/Power BI Dashboards)

Responsibilities

Execute daily operational workflows to maintain delivery quality and efficiency (e.g., weather playbooks, event support, supply adjustments)
Monitor live dashboards and respond in real time to emerging issues impacting deliveries
Investigate individual deliveries or operational anomalies and escalate findings appropriately
Research local events or conditions that may impact operations
Communicate clearly and professionally with cross-functional partners to share updates or escalate issues
Follow established playbooks consistently, while identifying opportunities for clarification or improvement
Support testing of new tools and workflows, and provide structured feedback to improve efficiency over time