Team Lead, Global Live Operations

DoorDash USA•Tempe, AZ

About The Position

The Global Live Operations team serves as the execution arm of the Live Operations Strategy & Operations (S&O) team, supporting real-time decision-making and operational continuity across the marketplace. We partner closely with S&O stakeholders to execute structured workflows, monitor live operations, and respond to disruptions such as severe weather, holidays, and demand spikes—ensuring strategic decisions are implemented accurately and consistently in real time. As a Team Lead on the Global Live Operations team, you will manage a small team of Specialists responsible for executing structured, real-time workflows that support DoorDash’s logistics operations. This is a highly execution-focused, player-coach role. You will oversee daily operations, ensure workflows are completed accurately and consistently, and step in directly when needed—especially during high-impact events or when coverage is limited. You will maintain a high bar for performance, reinforce consistent execution of playbooks, and address issues in real time. You will be managing performance in a high-volume, repetitive workflow environment where consistency and attention to detail are critical. Success in this role requires strong prioritization, attention to detail, and the ability to lead a team operating in a fast-paced, shift-based environment. You will report to an S&O Associate Manager.

Requirements

3–5 years of experience, with at least 1+ years managing hourly, shift-based, or support teams in high-volume environments (e.g., logistics, customer support, marketplaces)
Hands-on operator who is comfortable stepping in to execute work, not just managing from a distance
Highly detail-oriented and have experience improving accuracy in repetitive or process-driven work
Experience managing structured, process-driven work where accuracy and consistency are critical
Comfortable operating in fast-paced, time-sensitive environments and making real-time decisions with limited information
Confident holding a high bar and having direct, sometimes difficult performance conversations
Strong organizational and prioritization skills, and can manage multiple workflows simultaneously
Communicate clearly and effectively with both your team and cross-functional partners
Comfortable working with spreadsheets (Excel or Google Sheets) and using data to identify trends or issues (SQL is a plus)
Willing to work a flexible schedule, including weekends and holidays, to support a 24/7 operation

Nice To Haves

SQL is a plus

Responsibilities

Manage your team’s execution of recurring workflows that support delivery quality and marketplace health
Step in to execute workflows directly during peak periods, complex situations, or when coverage is limited
Ensure consistent, high-quality execution of manual workflows by implementing checks, audits, and processes/systems to reduce errors
Monitor team performance and address gaps through direct, data-driven feedback and performance management
Act as the point of escalation during operational disruptions (e.g., weather, holidays), making timely decisions under pressure
Set clear priorities across competing tasks and ensure ownership is defined so nothing falls through the cracks
Identify opportunities to reduce errors, improve efficiency, and enhance workflows through better tooling or automation
Communicate clearly with cross-functional partners and support new workflows or operational initiatives