Global Service Operations Lead

Proslide Technology•Ottawa, ON

5d•Onsite

About The Position

The Global Service Operations Lead is responsible for resource assignments and supporting the field services team with executing on project and service scopes. The portfolio of team members includes installers, technical advisors, and subcontractors with a specific focus on organization, deployments, and resource planning, while supporting the team with any questions during their deployments. This is an in-office position, located at our head office in Ottawa, ON.

Requirements

5 years of operations or service experience for a mid-sized company.
Experience working in the construction industry with the trades is an asset.
Solid business acumen with strong experience in contract and risk management.
Experience managing installation requirements to support turn-key solutions.
Effective communication skills with strong interpersonal skills.
Proven leadership abilities and can build, manage and motivate teams.
Ability to handle multiple projects, competing priorities, adapting to constant changes and deliver successful results.
Strong problem-solving and decision-making capabilities with the ability to make decisions on the fly.
Demonstrated experience with employee and subcontractor management, training, deployment and evaluation.
Proven ability to analyze and interpret data to make sound judgments and recommendations.
Experience negotiating contracts and reviewing contracts is an asset.

Responsibilities

Support the Global Field Service’s team of internal installation experts, technical advisors, and external subcontractors.
Interact with Project Managers to determine current and future resource needs, perform resource gap analysis, and create proforma resource plans.
Oversee and execute the global deployment process, including travel and living accommodations, car rentals, visas, and work permits.
Partners with project managers to review and provide feedback on project schedules for installation.
Partners with the Project Managers to manage installation budgets for full-scope construction projects.
Develop standard and consistent processes for the installation of best practices, standards, and method statements.
Reviews and addresses cost issues that impact on the financial health of the project from an installation or technical advisory service.
Review invoices to ensure alignment with the contracts and statement of works.
Responsible for accurate costing tools in all regions for the installation and technical advisory services.
Partners with the PMT for factors impacting installation productivity (material, site readiness, logistics).
Drives installation issues, concerns, and roadblocks to the project manager.
Identifies installation issues and provides feedback to internal stakeholders on improvements to the installation of products.
Collaborates with the Project Managers to manage, mitigate, and negotiate back charges from installation scopes.
Stakeholder in project reviews to identify areas for improvement, performance management, training opportunities and work best practices.
Implements all safety protocols to ensure a high level of safety performance.
Ensures the site team issues daily site reports and progress reports to the Project Managers.
Tenders, assesses, and negotiates all subcontractor pricing for project and after-sales scopes.
Oversees the pre-qualification process for new subcontractors on a global scale.
Creates all subcontractor service agreements and related statements of work.
Collects feedback from ride verification and commissioning to ensure feedback on the quality installation level.
Interacts with the Customer Services team, providing resource services, recommendations, and solutions where possible and applicable.