Live Operations Manager

Scopely

6d•$91,300 - $140,000

About The Position

Scopely is looking for a Live Ops Manager to help launch and manage a soon-to-be announced AAA game. The candidate will help champion the game’s Live Ops execution to deliver best-in-class consumer experiences that are addictive, appealing and inherently social. In this role, the Live Ops Manager will work closely with embedded Data Analysts, PMs, Game Designers, Economy Designers, and Live Ops Artists to create outstanding game experiences that optimize franchise retention and player engagement metrics. The ideal candidate embraces a team-first mentality, is flexible, highly motivated, and approachable, with excellent communication skills acquired through experience in the gaming industry. You are a self-motivated team player who is passionate about delivering flawless and exciting content in game and is prepared to roll up your sleeves and work with team members around the world.

Requirements

Proven track record of delivering results in player engagement on market leading products, preferably RPG or collection RPG titles
Experience with A/B testing initiatives to maximize feature KPIs
Excellent interpersonal skills. Outstanding written/oral, organizational, analytical skills, and attention to detail
Strong understanding of player motivations, retention systems, reward psychology, and event-driven engagement loops, with a passion for creating fun, compelling and addictive user experiences.
Self sufficient, resourceful, and keen on operational efficiency with limited resources
Goals driven and has an understanding of mobile KPI metrics, preferably on collection RPGs, and how to improve KPIs through Live Ops strategies
Strong communication skills to be able to coordinate effectively with partner teams such as Product, Design, Analytics, Community, Customer Experience, Marketing, Art, and QA teams
Strong excel / spreadsheet skills; familiarity with analytics and Live Ops tooling via schema tables is a plus
Team first mentality with a proactive, creative, and entrepreneurial approach
Self-motivated, entrepreneurial, creative and analytical.
Available to support Live Operations needs, including occasional weekend / after-hours coverage as required

Nice To Haves

BA/BS degree preferred

Responsibilities

Execute on the Live Operations strategy and events for an RPG product, with a focus on player engagement, retention, session frequency, and long-term player satisfaction
Deliver on a complete Live Ops content calendar, including events, seasonal content, community activations, and engagement-driving features for a new game title
Actively provide suggestions for tools requirements and improvements resulting in Live Ops efficiencies and effectiveness
Work closely with Economy Designers, to determine and tune content, rewards, event incentives, and player motivations while maintaining a healthy game economy
Collaborate cross-functionally with Game Design, Product, Analytics, Community, Customer Relations, QA, Art, and Engineering teams to achieve Scopely goals (e.g., economy tuning, live ops design, maintenance) and ensure engaging new content and events are delivered to the highest quality
Work closely with the Analytics team to perform extensive game performance reviews, A/B tests, cohort trends, engagement funnels, and identify areas of opportunity to improve retention and participation KPIs
Monitor and optimize key business metrics including DAU, retention, session length, event participation, social engagement, and event completion rates against business targets
Analyze player sentiment, behavioural trends, and event performance to support player excitement, collection goals, and long-term content cadence
Perform competitor analysis and be up to date with industry trends, market benchmarks, and emerging best practices