Live Ops Specialist

ARB Interactive•Miami, FL

3d•Remote

About The Position

We are ARB Interactive, the team behind Modo Casino, one of the top Social+ platforms in the US. Founded in 2022, we've grown to nearly 200 team members and were named one of LinkedIn's 2025 Top 50 Startups in the United States. We move fast, think big, and love bold ideas that push boundaries (and buttons). From new rewards to fresh game mechanics, every challenge is a chance to innovate and have fun doing it. Our culture is collaborative, curious, and full of laughter because great ideas grow best between coffee, code, and a few epic high-fives. We're hiring a Live Ops Specialist to help us scale Modo Boxes, our newest product on the gaming platform. You'll own the day-to-day build, configuration, and QA of the boxes that ship to players, along with the catalog items that go inside them. This is hands-on, precision work. You'll take briefs from our Live Ops Lead and stakeholders across the company, turn them into correctly configured boxes, and get them out the door clean and on schedule. The volume is real and the details matter, so we're looking for someone who takes pride in getting it right and isn't afraid to push back when a brief doesn't add up.

Requirements

2+ years in live ops, game operations, CMS configuration, or a similar back-office role
Strong attention to detail and a methodical approach to high-volume, precision work
Critical thinking. You question briefs, double-check your own math, and catch problems before they go live
Comfortable managing multiple builds in parallel without losing track
Clear written communication and ability to give and take constructive feedback
Genuine interest in games and live operations

Nice To Haves

Experience with live ops tooling, CMS platforms, or virtual economies
Background in mobile games, social casino, or another live ops product
Comfortable in spreadsheets for QA'ing economy values
Experience writing process docs or building templates for repeatable work

Responsibilities

Build and ship Modo Boxes. Configure contents, drop rates, eligibility rules, schedules, and player-facing copy, then QA each box before launch. Keep naming and versioning consistent so any teammate can audit or pick up a build.
Create the catalog items that feed into the boxes, both physical and virtual. Set up metadata, artwork references, and economy parameters per spec, and keep the catalog tidy so nothing gets lost or duplicated.
Sanity-check your own work. Bad drop rates and broken eligibility rules cause real problems in production, so catch issues before they ship and flag anything in a brief that looks off.
Coordinate across teams. Work closely with the Live Ops Lead on priorities and scheduling, partner with Design and Product on assets and configurations, and loop in Platform and Engineering when something needs technical input.
Watch what happens after launch. Check how your boxes performed, flag the ones that didn't behave as expected, and bring ideas for what to try next.
Help us build better systems. The checklists, templates, and lightweight docs that make this team faster should come from the people doing the work. We want your input on what's worth standardizing.