GLOBAL KNOWLEDGE , TRAINING AND DEVELOPMENT LEAD
About The Position
The Global Knowledge, Training and Development Lead enables employees and service teams with information, resources, and learning experiences to navigate programs, processes, and services. The role supports governance, adoption, and continuous improvement of employee-facing knowledge, while leading learning, readiness, and capability-building initiatives across Global People Services (GPS). It helps ensure knowledge resources are accurate, accessible, and effective and that employees develop the capabilities needed to adopt new processes, technologies, and ways of working. Working with content owners, subject matter experts, and operational teams, the role identifies opportunities to improve employee experience, self-service effectiveness, service delivery, and operational outcomes through knowledge and learning solutions. It supports governance, business readiness, stakeholder enablement, and continuous improvement to advance organizational capability and long-term success.
Requirements
- Experience in knowledge management, learning and development, training, HR operations, or a related field.
- Experience creating, maintaining, reviewing, or supporting knowledge content, operational procedures, documentation, or reference materials.
- Experience applying content governance standards, quality review processes, or knowledge management practices.
- Experience designing, developing, and delivering training programs and learning materials for diverse audiences.
- Strong facilitation, presentation, and communication skills, including the ability to translate complex information into clear, user-friendly content.
- Experience collaborating with subject matter experts and stakeholders to develop knowledge and learning solutions.
- Strong organizational and project management skills, including the ability to manage multiple priorities and deadlines.
Nice To Haves
- Experience supporting employee services, HR, shared services, or operational environments.
- Experience with ServiceNow, SharePoint, or similar knowledge management platforms.
- Experience developing digital learning using Articulate Storyline, Rise, or similar technologies.
- Knowledge of adult learning principles and instructional design best practices.
- Experience supporting global training programs, organizational readiness, or change enablement initiatives.
Responsibilities
- Support governance, quality, and continuous improvement of employee-facing knowledge content and related processes.
- Review and monitor knowledge assets for alignment with quality, accessibility, publishing, and governance standards.
- Conduct content audits and support content lifecycle activities, including reviews, feedback management, maintenance, and improvement.
- Guide and coach content owners and authors on knowledge management standards, best practices, and content quality expectations.
- Develop and maintain governance documentation, templates, job aids, and supporting resources.
- Monitor knowledge performance metrics and identify opportunities to improve content quality, consistency, and user experience.
- Support onboarding and enablement of content owners, authors, and approvers through training, guidance, and ongoing support on knowledge processes and standards.
- Design, develop, maintain, and deliver learning programs and resources for Global People Services colleagues and stakeholders.
- Support adoption of new processes, technologies, and service delivery models through learning, readiness, and enablement strategies.
- Facilitate virtual and in-person training sessions and workshops.
- Conduct learning needs assessments and recommend solutions addressing capability gaps and business requirements.
- Support operational readiness, system implementations, process improvements, and change initiatives through learning strategies.
- Assess learning effectiveness using participant feedback, operational insights, and business outcomes, and identify opportunities to improve capability-building and readiness programs.
Benefits
- Customizable health, dental, mental health, vision, short- and long-term disability, life, and AD&D insurance coverage.
- Adoption/surrogacy and wellness benefits.
- Employee and family assistance plans.
- Retirement savings plans, including a pension and a global share ownership plan with employer matching contributions.
- Financial education and counseling resources.
- Paid time off in Canada, including holidays, vacation, personal, and sick days.
- Statutory leaves of absence.
- Incentive programs with compensation tied to business and individual performance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
