Global Key Account Manager - Textiles

SGS•Fairfield, NJ

8d•$89,000 - $119,000

About The Position

The Global Key Account Manager drives and generates revenue-growth opportunities within assigned global accounts, in line with SGS global key account strategies and initiatives. The role serves as the main point of contact for assigned clients, including large global accounts, and may have zero or one direct report. The manager coordinates account activity across SGS affiliates and offices, oversees global agreements and contracts, and works to maintain client satisfaction, service quality, and financial performance. The position also involves promoting SGS services, identifying opportunities across business lines, managing claims and service issues, and supporting safe and compliant work practices.

Requirements

University graduate or equivalent educational background.
At least 5 years of experience in a multinational organization.
International business exposure in imported consumer products in a sales, program management, or key account management function.
Persuasive and diplomatic, direct communication style, and a strong ability to sell a concept.
Hands-on, open-minded, proactive team player.
Strong written and spoken English; other languages are an advantage.
Ability to read, understand, and follow work instructions safely, accurately, and on time.
Proficiency with computer software including Word, Excel, PowerPoint, and Outlook.
Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
Excellent verbal and written communication skills, including grammar and composition.
Ability to work well independently and with others.
Proven time-management skills and strong attention to detail.
Ability to work well under pressure.
Full compliance with company Health & Safety, Code of Integrity, and Professional Conduct policies.
Extended hours and shift work may be required from time to time.
Travel to other SGS or client locations may be 25% to 50%, or as necessary.

Nice To Haves

Knowledge of additional languages.

Responsibilities

Develop global account strategies and translate them into practical action plans in conjunction with business strategy.
Serve as the initial point of contact for clients and coordinate job orders, inquiries, and technical exchanges among SGS affiliates, offices, and personnel.
Maximize existing revenue potential by networking with decision-makers within assigned accounts.
Attend regular client meetings for marketing, business development, technical governance, performance reviews, conflict resolution, and delivery of invoices and reports.
Monitor communications, updates, reports, and invoices to ensure they meet account requirements for timeliness, correctness, and responsiveness.
Take full responsibility for global agreements and contracts.
Plan and coordinate account activities to achieve goals and objectives within prescribed time frames.
Ensure technical and commercial procedures are communicated correctly to execution affiliates.
Establish and monitor performance against key performance indicators, service-level agreement requirements when applicable, and financial targets.
Monitor customer satisfaction and respond as necessary.
Monitor revenue trends, identify weaknesses, and take appropriate action.
Review and modify account policies and procedures as appropriate.
Resolve service-delivery issues and customer concerns promptly to maintain effective relationships.
Manage claims for the account.
Collaborate with international teams to foster cooperation and share and promote Group best practices.
Investigate opportunities with the account for the relevant Business Line or other SGS Business Lines.
Provide ongoing education, information, technical assistance, and backup to SGS offices involved in account activities.
Monitor client activities, market developments, relevant legislation, and competitor activity to help SGS remain the service provider of choice.
Follow up on outstanding invoices and monitor DSO.
Regularly report global account status and issues to Management or other relevant teams.
Maintain knowledge of the SGS Group network and services.
Promote SGS's image, capabilities, and integrity to the account.
Exercise due regard for employee and client health and safety in accordance with SGS policies and procedures.
Comply with the SGS Code of Integrity and Professional Conduct and internal standards, policies, and procedures.
Perform other duties as assigned.