Global Key Account Manager - Textiles

SGS•Los Angeles, CA

About The Position

The Global Key Account Manager is responsible for driving and generating revenue-growth opportunities within assigned global accounts, in line with SGS global key-account initiatives and strategies. The role serves as the primary contact for assigned clients and coordinates account activity across SGS affiliates, offices, personnel, and international teams. It manages global agreements and contracts, client relationships, service delivery, account performance, revenue trends, and customer satisfaction while identifying additional opportunities for SGS services. The position supports account teams with education, information, technical assistance, and coordination, and promotes SGS’s capabilities, image, and integrity. The role requires adherence to SGS health and safety policies, its Code of Integrity and Professional Conduct, and internal standards and procedures. The posting describes the role as having zero or one direct report.

Requirements

Bachelor’s degree or equivalent.
Five years of experience in account management, customer service, or other relevant experience, with a successful track record.
At least two years of experience in the relevant industry or business unit (Softlines).
Experience in international or multicultural environments.
Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.

Nice To Haves

Educational background in Analytical Sciences, Engineering, or business-relevant education.

Responsibilities

Develop global account strategies in line with business strategy, translate them into practical action plans, and coordinate their implementation.
Serve as the initial point of contact for clients and coordinate job orders, inquiries, and technical exchanges among SGS affiliates, offices, and personnel.
Maximize existing revenue potential by networking with decision-makers within assigned accounts.
Attend regular client meetings for marketing, business development, technical governance, performance reviews, conflict resolution, and delivery of invoices and reports.
Monitor account communications, updates, reports, and invoices to ensure they meet account requirements for timeliness, correctness, and responsiveness.
Take responsibility for global agreements and contracts.
Plan and coordinate account activities to achieve goals and objectives within prescribed time frames.
Ensure technical and commercial procedures are communicated correctly to execution affiliates.
Establish and monitor performance against key performance indicators, applicable service-level agreements, and financial targets.
Monitor customer satisfaction and take action as necessary.
Track revenue trends, identify areas of weakness, and take appropriate action.
Review and modify account policies and procedures as appropriate.
Resolve service-delivery issues and customer concerns promptly to maintain effective client relationships.
Manage claims.
Work with international teams to foster cooperation and share and promote best practices across the Group.
Investigate new opportunities with accounts for the relevant Business Line or other SGS Business Lines.
Provide ongoing education, information, technical assistance, and backup to SGS offices involved in account activities.
Monitor client activities, market developments, relevant legislation, and competitor activity to help ensure SGS remains the service provider of choice.
Follow up on outstanding invoices and monitor days sales outstanding (DSO).
Report global account status and issues regularly to management or other relevant teams.
Maintain knowledge of the SGS Group network and services.
Promote SGS’s image, capabilities, and integrity to the account.
Exercise due regard for employee and client health and safety, comply with SGS policies and procedures and its Code of Integrity and Professional Conduct, and adhere to internal standards.
Perform other duties as assigned.