Global Key Account Manager - Textiles

SGS•Fairfield, NJ

About The Position

As the Global Key Account Manager for textiles, you will drive and generate revenue-growth opportunities within assigned global accounts in accordance with SGS global key account initiatives and strategies. The role serves as the primary contact for assigned clients, which may include large global accounts such as Walmart and Target, and has zero or one direct report. You will develop global account strategies and action plans, coordinate work across SGS affiliates and teams, and oversee global agreements and contracts. The role also manages customer relationships, service delivery, performance, financial targets, claims, and invoice follow-up while identifying opportunities to grow business across SGS. The position requires adherence to SGS health and safety policies, its Code of Integrity and Professional Conduct, and other internal standards and procedures. Extended hours, shift work, and travel may be required from time to time; travel to SGS or client locations may be 25–50% or as necessary.

Requirements

University graduate or equivalent educational background.
At least 5 years of experience in a multinational organization.
International business exposure involving imported consumer products in a sales, program management, or key account management function.
Persuasive and diplomatic approach, ability to communicate directly, and strong ability to sell a concept.
Hands-on, open-minded, proactive team-player approach.
Strong written and spoken English skills.
Ability to read, understand, and follow work instructions safely, accurately, and on time.
Proficiency with computer software including Word, Excel, PowerPoint, and Outlook.
Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
Excellent verbal and written communication skills, including grammar and composition.
Ability to work independently and with others.
Proven time-management skills and strong attention to detail.
Ability to work well under pressure.
Ability to work extended hours and shifts when required.
Ability to travel to other SGS or client locations 25–50% of the time or as necessary.
Full compliance with company health and safety, Code of Integrity, and Professional Conduct policies.

Nice To Haves

Knowledge of additional languages.

Responsibilities

Develop global account strategies and translate them into practical action plans, coordinating their execution.
Serve as the initial point of contact for assigned clients and facilitate coordination of job orders, inquiries, and technical exchanges among SGS affiliates, offices, and personnel.
Maximize existing revenue potential by networking with account decision-makers and attending regular client meetings for marketing, business development, technical governance, performance reviews, issue resolution, and delivery of invoices and reports.
Monitor account communications, updates, reports, and invoices to ensure they meet client requirements for timeliness, correctness, and responsiveness.
Take responsibility for global agreements and contracts.
Plan and coordinate account activities to achieve goals and objectives within prescribed time frames.
Ensure technical and commercial procedures are communicated correctly to execution affiliates.
Establish and monitor performance against key performance indicators, applicable service-level agreements, and financial targets.
Monitor customer satisfaction and respond as needed.
Monitor revenue trends, identify weaknesses, and take appropriate action.
Review and modify account policies and procedures as appropriate.
Resolve service-delivery issues and customer concerns promptly, and manage claims.
Collaborate with international teams to support cooperation and share and promote best practices across the Group.
Investigate new account opportunities for the Business Line and other SGS Business Lines.
Provide ongoing education, information, technical assistance, and backup to SGS offices involved in account activities.
Keep current on client activities, market developments, relevant legislation, and competitor activity to help SGS remain the service provider of choice.
Follow up on outstanding invoices and monitor DSO.
Report global account status and issues regularly to management or other relevant teams.
Maintain knowledge of SGS Group services and network, and promote SGS's image, capabilities, and integrity to the account.
Follow SGS health and safety policies and procedures, Code of Integrity and Professional Conduct, and internal standards, policies, and procedures; perform other duties as assigned.