Global Immigration Operations Manager

Take-Two Interactive Software, Inc.•Toronto, ON

1d•$127,500 - $198,900•Hybrid

About The Position

Take-Two Interactive Software is seeking a Global Immigration Operations Manager to support the operational delivery of global immigration services. Reporting to the Immigration Counsel, this role manages day-to-day immigration casework, supervises the US and Canadian immigration paralegals, and coordinates immigration services with regional stakeholders and providers across EMEA and APAC. The role works closely with Immigration Counsel, external immigration providers, HR, Talent Acquisition, and employees to help ensure consistent, efficient, and high-quality immigration support across the global workforce. It oversees complex caseloads and operational matters, monitors service delivery and compliance risks, and contributes to the continued development of the global immigration program. The position is based in the office four days per week under the company’s hybrid working model.

Requirements

8–12 years of relevant experience in business immigration or immigration operations, paired with a bachelor’s degree or equivalent professional experience.
Substantial hands-on experience with US and/or Canadian employment-based immigration, including oversight of complex cases and recognition of issues requiring legal or specialist input.
Experience managing, supervising, or providing day-to-day direction to paralegals or a similar operational team.
Experience managing immigration caseloads across multiple jurisdictions and coordinating external immigration providers.
Excellent written and verbal communication skills, including the ability to explain immigration matters clearly to employees and internal stakeholders.
Strong organizational skills and attention to detail, with the ability to manage competing priorities and deadlines in a fast-paced environment.
Sound judgment and the ability to identify when an immigration matter requires escalation or additional support.
A proactive, practical approach to problem-solving and improving operational processes.

Nice To Haves

In-house legal, immigration, or HR experience within a multinational organization.
Knowledge of EMEA and APAC immigration processes; support is available to develop regional expertise where needed.

Responsibilities

Manage immigration casework across regions, monitoring progress, visa expiries, work authorization deadlines, and other milestones to ensure cases proceed within agreed timelines.
Manage, support, and develop US and Canadian immigration paralegals by coordinating workloads, setting priorities, and ensuring consistent processes.
Serve as the operational escalation point for complex, sensitive, or delayed cases, involving Immigration Counsel and external advisers when legal input or a higher-level decision is required.
Coordinate external immigration providers, monitor service quality and performance, and address operational, billing, and case-management issues.
Maintain accurate immigration data, trackers, and systems to support case oversight, reporting, and forward planning.
Partner with HR, Talent Acquisition, employees, external immigration providers, and other stakeholders to support immigration requirements throughout the employee lifecycle.
Contribute to reviews of the global sponsored population, identifying trends, operational issues, and potential compliance risks.
Work with Immigration Counsel to develop the global immigration program, including processes, guidance, and operational tools.

Benefits

Medical coverage, including HSA and FSA options.
Dental insurance.
Vision insurance.
401(k) with company match.
Commuter benefits.
Monthly fitness reimbursement.
24/7 mental wellbeing support.
Family-building and menopause support.
Employee Stock Purchase Plan with a 15% discount.
Charitable donation matching and volunteer leave.
Free games and events.
Healthy snacks.
For Toronto regular full-time employees: basic life insurance coverage.
For Toronto regular full-time employees: 14 paid holidays per calendar year.
For Toronto regular full-time employees: 15 to 25 days of paid vacation per calendar year or eligibility for the discretionary time off program.
For Toronto regular full-time employees: up to 10 paid sick days per calendar year.
For Toronto regular full-time employees: paid parental and compassionate leave.
For Toronto regular full-time employees: wellbeing programs for mental health and other wellness support.
For Toronto regular full-time employees: family planning support through Maven.
For Toronto regular full-time employees: reimbursements for fitness-related expenses.
New York compensation package may include a bonus and/or equity awards, subject to applicable terms.