Manager, Global Distribution Operations

Warner Music • Nashville, TN

2d • Hybrid

About The Position

The Manager of Revelator Distribution Operations supports key clients and internal teams during US business hours and develops deep expertise in the Revelator platform to oversee end-to-end operational workflows. The role supports catalog ingestion, monitors release deliveries, resolves technical issues with digital service providers (DSPs), optimizes metadata and assets, and provides operational reporting to help independent labels and artists succeed across global DSPs. It works collaboratively with internal business entities, Global Operations teams, external label partners, and artists.

Requirements

• 2–4 years of experience in digital distribution, digital supply chain, or content operations within the music, media, or entertainment industry.
• Hands-on experience with content ingestion, metadata management, and delivery to digital service providers, including their content management systems such as Apple Connect and S4MP.
• Working knowledge of music metadata standards and identifiers, including ISRC, UPC/EAN, and ISNI.
• Familiarity with DDEX message types and delivery feeds.
• Intermediate SQL skills, including writing and adapting queries with joins and filters against a relational database without assistance.

Nice To Haves

• Passion for supporting independent music.
• Interest in efficiency tools such as Airtable and in applying AI tools to business.
• Working knowledge of industry developments and commercial practices.

Responsibilities

• Support the DSCO Catalog Ingestion team with catalog creation and delivery into Revelator.
• Monitor delivery feeds and supply-chain events daily, identify failed, stalled, and rejected deliveries, and take action within agreed turnaround times.
• Investigate and resolve DSP delivery errors, metadata rejections, and asset failures.
• Escalate platform issues to engineering with reproducible details when a platform fix is required.
• Raise, track, and follow up on tickets with DSP partners, including Apple, Spotify, YouTube, and Amazon, through resolution.
• Identify and optimize metadata, including artist disambiguation and profile mapping, contributor information, and artwork or audio replacements.
• Produce recurring operational reports on delivery volumes, error rates, open partner tickets, and ingestion progress.
• Respond to internal and client queries about delivery and catalog status within agreed service levels.
• Provide direct operational support to US time zone business entities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed