Manager, Global Distribution Operations

Warner Music Group • Nashville, TN

3d • Onsite

About The Position

The Manager of Revelator Distribution Operations supports key clients and internal teams during US business hours and builds expertise in the Revelator platform to oversee end-to-end operational workflows. The role supports catalog ingestion, monitors release deliveries, resolves technical issues with digital service providers (DSPs), optimizes metadata and assets, and produces operational reporting to help independent labels and artists succeed across global DSPs.

The position is part of WEA Global Operations’ Distribution Operations team, which supports WMG’s distribution business, including ADA. The team helps ensure releases from independent labels and artists are delivered on time and in accordance with industry standards, DSP guidelines, and partners’ creative strategies. The role collaborates with internal business entities and Global Operations teams, as well as external label partners and artists, and provides direct operational support to US time zone business entities.

The position requires a minimum of four days per week in the office. Candidates must be legally authorized to work in the United States by their first day of employment; proof of work authorization is required upon hire.

Requirements

• 2–4 years of experience in digital distribution, digital supply chain, or content operations within the music, media, or entertainment industry.
• Hands-on experience with content ingestion, metadata management, and delivery to digital service providers, including their content management systems (such as Apple Connect and S4MP).
• Working knowledge of music metadata standards and identifiers, including ISRC, UPC/EAN, and ISNI.
• Familiarity with DDEX message types and delivery feeds.
• Intermediate SQL skills, including writing and adapting queries with joins and filters against a relational database without assistance.

Nice To Haves

• Passion for supporting independent music.
• Interest in efficiency tools such as Airtable and in applying AI tools to business.
• Working knowledge of industry developments and commercial practices.

Responsibilities

• Support the DSCO Catalog Ingestion team with catalog creation and delivery into Revelator.
• Monitor delivery feeds and supply-chain events daily; identify failed, stalled, and rejected deliveries and address them within agreed turnaround times.
• Investigate and resolve DSP delivery errors, metadata rejections, and asset failures.
• Escalate issues to engineering with reproducible details when a platform fix is required.
• Raise, track, and follow up on tickets with DSP partners, including Apple, Spotify, YouTube, and Amazon, through resolution.
• Identify and optimize metadata, including artist disambiguation and profile mapping, contributor information, and artwork or audio replacements.
• Produce recurring operational reports on delivery volumes, error rates, open partner tickets, and ingestion progress.
• Respond to internal and client queries about delivery and catalog status within agreed service levels.
• Provide direct operational support to US time zone business entities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed