Global Heavy Duty Parts Sales Account Manager

RIHM FAMILY COMPANIES•South Saint Paul, MN

6d•$60,000 - $80,000•Onsite

About The Position

The Global Heavy-Duty Parts Sales Account Manager is primarily an inside-sales role focused on developing, managing, and growing relationships with international customers purchasing heavy-duty truck parts. The position supports customer and sales growth through phone and email communication, system-based selling, research, prospecting, quoting, order coordination, and account follow-up. It identifies new business opportunities and grows sales and profitability within assigned accounts and markets, coordinating with internal teams, suppliers, distributors, and freight forwarders to deliver strong customer service. The position is base-salary plus commission eligible. The ideal candidate has practical heavy-duty truck knowledge gained through technician, parts counter, dealership, or distribution experience, alongside a proactive, relationship-focused sales approach and an understanding of global order fulfillment and export logistics. The role is based at Rihm Kenworth in South Saint Paul, Minnesota. Occasional nights or weekends may be needed to support customers in different time zones, and occasional travel may be required.

Requirements

High school diploma or GED.
Prior experience in the heavy-duty truck, parts, service, dealership, distributor, or a related industry.
Strong heavy-duty truck parts knowledge and ability to identify, cross-reference, source, and sell parts solutions.
Proficiency with business systems, CRM tools, and Microsoft Office applications.
Ability to work occasional nights or weekends to support customers in different time zones.
Strong organizational, prioritization, and time-management skills to manage multiple customer requests, quotes, orders, and shipments in a fast-paced sales environment.
Effective communication, negotiation, and interpersonal skills across cultures and time zones.
High ethical standards; trustworthy handling of confidential customer and company information.
Self-motivated, proactive, accountable, customer-service focused, and able to demonstrate urgency and follow-through.
Resourcefulness in researching customer needs, analyzing customer and supply-chain challenges, and developing alternative solutions.
Strong attention to detail, particularly with part numbers, pricing, quotes, documentation, payment terms, and shipping instructions.

Nice To Haves

Three or more years of heavy-duty truck parts sales, account management, or counter experience in a dealership, OEM, distributor, or aftermarket environment.
Hands-on experience as a technician, parts counterperson, or service advisor.
Experience with freight forwarders, international shipments, export documentation, and global customers.
Demonstrated success developing customer relationships and growing sales and gross profit.
Multilingual capabilities.
Valid driver’s license and willingness to travel occasionally for vendor, training, or customer needs, including the possibility of infrequent international travel.
Bachelor’s degree in business, sales, supply chain, international business, or a related field.
CDK proficiency.

Responsibilities

Develop and execute account plans to grow heavy-duty parts sales, gross profit, and share of wallet within assigned customers and markets.
Research prospective customers, markets, industries, product opportunities, and territories that support profitable growth.
Conduct proactive outreach to prospective, inactive, and existing customers; build a pipeline of prospects, sales opportunities, and quotes; and track follow-up activity.
Serve as the primary point of contact for international customers’ parts sales needs and conduct regular follow-ups and account reviews to understand needs, resolve issues, retain or reactivate accounts, and identify sales opportunities.
Provide responsive customer service and coordinate resolution of issues involving availability, pricing, shipping, returns, credits, or order discrepancies.
Prepare accurate, timely quotes; confirm availability; and communicate pricing, lead times, substitutions, and order status.
Enter, monitor, and manage orders from initial request through invoicing, shipment, delivery, and post-sale follow-up; follow up on open quotes, pending orders, and customer inquiries.
Coordinate packaging, shipping, and delivery of domestic and international orders with freight forwarders, carriers, customers, and internal teams.
Coordinate customer-specific export requirements in accordance with company procedures and ensure export, commercial, and shipping documentation is complete and accurate, including restricted-transaction procedures and international order processing.
Source parts through company inventory, OEM channels, distributors, and approved vendors; use multiple sourcing channels to locate hard-to-find parts and offer alternatives when exact parts are unavailable.
Develop and maintain supplier and distributor relationships to improve parts availability, lead times, pricing, and customer solutions.
Manage pricing within company guidelines, balancing customer competitiveness with profitability; coordinate payment requirements with Accounting and Credit, including wire transfers, letters of credit, credit terms, deposits, and other approved methods.
Maintain knowledge of heavy-duty truck parts, product updates, cross-references, industry trends, customer needs, and competitive activity; use market and customer insights to recommend products, stocking opportunities, sourcing strategies, and sales initiatives.
Accurately document customer requirements, part numbers, pricing decisions, substitutions, and follow-up activity in company systems, and keep account, quote, order, lost-sales, and pipeline information current.
Monitor sales and gross-profit performance, prepare forecasts and reports, communicate trends and risks to management, and meet or exceed assigned sales, gross-profit, customer-growth, quote-follow-up, and account-development goals.
Collaborate with Parts, Procurement, Accounting, Warehouse, Shipping, Marketing, vendors, distributors, and other company teams to deliver customer solutions.
Participate in training, customer meetings, trade shows, supplier visits, and other activities supporting account growth and business needs.
Provide leadership with feedback on process improvements, customer needs, sourcing challenges, and opportunities to improve speed, accuracy, and customer experience.

Benefits

Very competitive pay; the position is base plus commission eligible.
Generous personal time off plan and holidays.
Medical, dental, prescription, and vision coverage.
Health Savings Account with employer contribution.
Flexible Spending Account.
401(k) savings plan with employer match.
Employer-paid basic term life and AD&D coverage.
Employer-paid long-term disability insurance.
Short-term disability available with employer contribution.
Supplemental accident, critical illness, and hospital indemnity insurance available.
Company-paid training.
Employee Assistance Program.
Company discounts.