Account Manager, Global Sales

Compu Dynamics•Chantilly, VA

About The Position

The Account Manager owns a book of accounts within an assigned specialty focus—Service, Capital Construction and Modular, or Intake and Coordination—and sells and manages work from first contact through invoicing or turnover. The role maintains customer relationships, originates opportunities within the specialty, and operates independently within approved terms. Account Managers who carry multiple large pursuits or strategic accounts, consistently originate new accounts, and mentor team members may be ready for Senior Account Manager.

Requirements

Ability to manage accounts and sales work from first contact through invoicing or turnover while working independently within approved terms.
Ability to develop and execute territory or strategic account plans and originate qualified opportunities.
Ability to build and maintain relationships with customer contacts, decision-makers, delivery partners, and internal teams.
Ability to prepare scopes, proposals, and agreements and negotiate within approved terms.
Ability to follow required CRM, deal approval, work routing, documentation, reporting, and safety procedures.
Knowledge of critical power, cooling, and data center design, together with applicable knowledge for the assigned specialty.
Ability to work in a professional office and at customer data centers and active construction sites, wearing required PPE.

Responsibilities

Execute territory or strategic account plans against assigned targets; generate and qualify leads for service, project, and modular work.
Manage opportunities from first contact through scoping, bid strategy, proposal, negotiation, award, execution, and invoicing or turnover.
Create and maintain HubSpot deal records, activity, deal details, and ownership documentation; follow required approval and routing procedures.
Monitor site activity, operator changes, announced capital expenditures, construction, and competitor positioning; share market insights with leadership.
Develop differentiated solutions and maintain demonstration tools and capability materials.
Represent the company at industry events and maintain relationships with OEMs, vendors, general contractors, and EPCs.
Own customer relationships from site-level contacts through decision-makers; advise customers on condition, risk, scope, and solutions aligned to their objectives.
Respond to customers, maintain logged contact on active pursuits, and route work outside the specialty to the correct team.
Track requests, quotes, work orders, RFIs, and proposal items through completion, invoicing, or award or loss; maintain deal, contract, and turnover documentation.
Grow existing accounts through additional services, phases, sites, scopes, service agreements, and Smart Hands work.
Resolve customer escalations, service complaints, and warranty issues in coordination with field, operations, and project teams.
For Service work, visit sites, assess conditions, write scopes, and estimate labor, materials, equipment, subcontractors, and other costs.
For Construction and Modular work, translate customer needs into project briefs and scopes, provide RFIs to estimating, and review estimates for scope fit and competitiveness; Account Managers do not estimate capital work.
Coordinate with technicians, estimating, engineering, project management, and operations to ensure scopes are realistic, safe, and deliverable.
Prepare and submit proposals and agreements, file final documents in the designated SharePoint folder, and deliver presentations and solution walkthroughs.
Negotiate contracts, agreements, renewals, pricing, and terms within approved limits; close deals and hand them over to delivery.
Update deal outcomes and loss reasons, conduct debriefs on losses over $1 million, and report pipeline, bookings, backlog, and forecasts on schedule.
Review completed work orders and support billing milestones to ensure timely and accurate invoicing.
Maintain knowledge of critical power, cooling, data center design, and relevant specialty topics; complete required safety and company training.
Follow safety requirements during site visits, report hazards, and support customer safety incident notification.
Share knowledge with technicians and newer team members, informally mentor Associate Account Managers, and collaborate across divisions.

Benefits

Medical, dental, and vision insurance, effective the first of the month following hire.
401(k) retirement plan with automatic enrollment, company match, and profit-sharing opportunities.
Employer-paid life insurance equal to one times salary.
Fully paid short-term disability.
Voluntary long-term disability, supplemental life, accident, critical illness, and hospital indemnity coverage.
Paid time off accruing up to 160 hours annually after 60 days of employment.
Seven company-observed paid holidays plus a floating holiday.
Eight hours of paid birthday time off during the birthday month.
Paid parental leave: eight weeks maternity leave and two weeks paternity leave, concurrent with FMLA.
Forty hours of annual volunteer time off.
Boot reimbursement up to $150 annually.
Tool reimbursement of $250 annually after 60 days.
Tuition reimbursement up to $5,000 annually for approved educational programs.