Global Account Manager

Aduna Global•Dallas, NY

8h•Remote

About The Position

Aduna is seeking a driven, results-oriented Global Account Manager to support sales execution across a portfolio of strategic accounts. This fully remote role may be based anywhere in the United States, preferably on the East Coast or near potential customers in the Central time zone. The Global Account Manager will manage and grow assigned customer relationships, drive adoption of Aduna’s network API offerings, and support the full sales cycle—from prospecting and qualification through contract closure and post-sales follow-up. The role focuses on tactical sales execution, customer engagement, account expansion, and delivering value within the CPaaS and Industry Solution specialists ecosystem. The position collaborates with product management, customer success, and marketing to support onboarding and customer satisfaction, while tracking account performance and pipeline activity. Aduna offers healthcare, a 401(k) match, and unlimited time off, and describes its culture as built on trust and simplicity with a global perspective.

Requirements

At least 5 years of experience in B2B sales, preferably in the technology or telecom sector.
Proven track record of consistently meeting or exceeding sales quotas.
Familiarity with API-based solutions and platform business models, such as CPaaS and aggregators.
Ability to manage multiple accounts and drive sales execution in a structured, goal-oriented manner.
Strong communication and interpersonal skills, including the ability to engage stakeholders at various levels.
Experience with CRM systems and sales reporting tools.
Bachelor’s degree in business, marketing, or a related field, or equivalent.

Responsibilities

Execute tactical sales plans to drive API traffic, revenue growth, and account expansion within the CPaaS and Industry Solution specialists ecosystem.
Manage the end-to-end sales process for assigned accounts, including lead generation, qualification, proposal development, negotiation, and contract closure.
Build and maintain relationships with key stakeholders across business and technical teams, understanding customer needs and aligning Aduna’s solutions accordingly.
Identify and engage new prospects within the segment, using industry insights and account intelligence to develop opportunities.
Collaborate with product management, customer success, and marketing to support smooth onboarding and ongoing customer satisfaction.
Track and report account performance, pipeline development, and sales activities using CRM tools and regular reporting formats.
Monitor market trends, competitive offerings, and customer feedback to support continuous improvement of sales tactics and messaging.