Global Head of Renewals, Product & Engineering

Anthropic•San Francisco, CA

1d•$350,000 - $500,000•Hybrid

About The Position

Anthropic is hiring a Global Head of Renewals, Product & Engineering to own renewal outcomes globally and the product and technology that deliver them. The role is focused on building a system in which Claude and agents handle much of the renewal process—from identifying risk and drafting offers to completing standard renewals in product—while people handle situations requiring judgment, negotiation, or relationship management. The role will lead a small team of builders and the human layer of internal specialists and outsourced partners, and will work closely with Sales, Customer Success, Deal Desk, Finance, Billing, and Product Engineering. It is a Claude-first role: the person will use Claude in their day-to-day work and develop the renewal function as an example of AI-run operations. In the first year, the role will design the renewal system and its agent-to-human handoffs; enable standard renewals to be offered, accepted, and provisioned automatically; improve the contract, commitment burndown, and usage data underlying renewals; establish consumption-risk and commitment-shortfall warnings; define how specialists, partners, and account teams work alongside agents; reduce manual work in major renewal cycles; produce weekly renewal and retention forecasts; and participate in executive renewal discussions for the largest and most complex accounts.

Requirements

Experience owning renewal, retention, or post-sale outcomes at large scale, either by running the function or leading the product or service that runs it.
Experience leading product or engineering teams and shipping software or agents that took over work previously done by people.
Experience running or designing a blended operating model of people, outsourced partners, and software, with an understanding of where each breaks down.
Working grasp of renewal economics, including committed and consumption contracts, discount guidance, and the term, billing, and CRM data behind them.
Recent hands-on building experience; ability to prototype with Claude, read data, and pressure-test agent outputs independently.
Ability to set direction with senior executives and hold cross-functional teams to it without direct authority.
Bachelor’s degree or an equivalent combination of education, training, and/or experience.
A field of study relevant to the role, demonstrated through coursework, training, or professional experience.

Nice To Haves

Experience with usage-based pricing and commitment burndown.
Experience building health, churn, or early-warning models that changed team behavior.
Experience at a company whose product supports renewals, retention, or quote-to-cash for its customers.
Experience working across regions, including marketplace or cloud-partner billing.
Public writing or speaking about agent-led customer operations.

Responsibilities

Own global renewal outcomes and the product and technology that deliver them.
Design the renewal system, determining which work agents handle end to end, which work is routed to people, and the handoff rules.
Build a standard renewal process in which Claude generates an in-product offer ahead of term end, the customer can accept it, and provisioning happens automatically; route exceptions outside guidance to a seller with a recommended quote.
Work with Billing and Finance to ensure contract, commitment burndown, and usage data are reliable for agents and people.
Establish early-warning signals for consumption risk and commitment shortfall, and define responses when those signals fire.
Design the operating model for internal specialists, outsourced partners, account teams, and agents, including performance measures.
Run upcoming large renewal cycles with fewer manual steps per renewal than today.
Produce weekly renewal and retention forecasts grounded in usage and contract data.
Join account teams in executive renewal conversations for the largest and most complex accounts.
Lead a small team of builders and the human layer supporting work agents cannot yet handle.
Collaborate with Sales, Customer Success, Deal Desk, Finance, Billing, and Product Engineering.