Global Customer Revenue Strategy & Operations Manager (IM Org)

Rippling•San Francisco, CA

18d•$105,000 - $175,000•Hybrid

About The Position

Rippling is hiring a Global Customer Revenue Strategy & Operations Manager to manage critical customer sales strategy, operations, and reporting capabilities for its Implementation organization (IM). The role supports the design of the Implementation business strategy, monitors execution, partners with senior leadership on strategic business plans, and operationalizes those plans throughout the year. It owns critical business reporting and presents updates on weekly, monthly, and quarterly cadences. The position supports post-sales operations, including implementation forecasting, headcount and capacity planning, and operational oversight of a large organization. It collaborates with leaders across sales, marketing, and customer experience to manage business performance and surface insights. The role is based in Rippling’s San Francisco, California office and requires working in the office three days per week.

Requirements

3–5+ years of work experience in consulting, finance, sales operations, sales strategy, sales analytics, or a related field.
Excel and financial modeling skills.
SQL and business intelligence experience.
Strong analytical, modeling, and conceptual problem-solving skills, including the ability to work with large data sets.
Proactive, self-starting approach and direct experience driving projects that deliver measurable impact to go-to-market teams.
Ability to work with a high degree of autonomy in a fast-moving startup or hyper-growth environment.
Excellent written and verbal communication skills.
Experience driving cross-functional initiatives with speed and efficiency.
Strong cross-functional stakeholder management skills.
Strong Microsoft Excel or Google Sheets skills and familiarity with BI tools such as Tableau or Mode.

Nice To Haves

Salesforce experience.
Experience at a fast-paced, multi-product SaaS company and a measurable impact on a sales organization.

Responsibilities

Act as a business partner and strategic thought partner to Customer Experience and Sales leadership, and manage the operational cadence of the business.
Coordinate with revenue operations teammates on systems and process improvements for the sales organization.
Partner cross-functionally on annual planning, including modeling, target setting, and reporting.
Own the Implementation organization’s financial model and capacity plan; build detailed strategic and operational plans and drive their operationalization.
Maintain and evolve business modeling to meet changing needs and support a robust understanding of the business.
Design and implement data-capture strategies to improve operational efficiency across an organization of more than 750 IM managers working in Salesforce.
Manage operational business models that track performance against plan, and maintain and improve team segmentation models.
Own the bi-weekly IM workload forecasting process, lead or support weekly calls, monitor and improve forecasting performance and accuracy, and develop new approaches to analyzing the business.
Own monthly IM MBR reporting; prepare, manage, and share materials with executive leadership.
Surface quantified, actionable insights; maintain accurate reporting as the business scales; and design and build KPI analytics.
Develop a deep understanding of Rippling’s customer business and provide ad hoc analysis and project support.
Use data to identify business insights and provide logical, thoughtful recommendations to leadership.