Global Customer Operations Specialist

Ocean Spray•Lakeville, MA

6d•Hybrid

About The Position

The Global Customer Operations Specialist supports the end-to-end order-to-cash process and delivers service to customers and business partners. The role manages domestic, international, and regional order fulfillment; coordinates shipping documentation; and acts as a liaison among customers, third-party logistics providers, International Trade & Customs Compliance, and internal stakeholders. The position uses SAP S/4HANA and other business systems to support operational efficiency, data accuracy, and on-time delivery across global markets. The role is hybrid and based at Ocean Spray’s corporate headquarters in Lakeville, Massachusetts, with Mondays and Fridays remote. Candidates must be authorized to work in the United States without restriction. The position is not eligible for visa sponsorship, and the company will not sponsor or support employment-based immigration petitions now or in the future.

Requirements

Bachelor’s degree in business, Supply Chain, Logistics, International Trade, or a related field.
Experience in customer operations, supply chain, logistics, or related functions.
Proficiency in SAP S/4HANA or similar ERP systems.
Strong analytical, organizational, and problem-solving skills.
Proficiency in Microsoft Office applications, particularly Excel.
At least 1 year of experience.
Authorization to work in the United States without restriction; visa sponsorship is not available.

Nice To Haves

Experience working with customs brokers, third-party logistics (3PL) providers, and transportation partners.
Knowledge of international trade regulations, Incoterms, customs clearance processes, and trade documentation requirements.

Responsibilities

Manage customer orders throughout the order-to-cash cycle, ensuring accurate processing, fulfillment, invoicing, and on-time delivery for domestic and international customers.
Resolve order, inventory, transportation, pricing, credit, and documentation issues while proactively managing risks and escalations.
Serve as a primary contact for customers, customs brokers, 3PL providers, and internal stakeholders regarding order status, shipments, and delivery performance.
Coordinate international shipping and customs documentation with International Trade & Customs Compliance, customs brokers, and 3PL providers to support accurate import/export documentation, regulatory compliance, and timely shipment clearance.
Analyze operational performance and prepare reports to identify trends, improve service levels, and drive process improvements.
Partner with Supply Chain, Logistics, Sales, Finance, and Credit teams to resolve issues, support customer requirements, and achieve business objectives.
Maintain accurate customer and shipping data in SAP S/4HANA and support customer onboarding, account maintenance, and system enhancements.
Participate in continuous improvement initiatives, including EDI compliance, root cause analysis, and corrective actions.

Benefits

Complete insurance package beginning on Day 1, including health and wellness programs.
Health, dental, and vision insurance.
Health savings account.
Flexible spending account.
Life and accident insurance.
Employee assistance program.
Telehealth services.
One-to-one health coaching.
401(k) with up to 6% company matching and potential discretionary year-end match.
Short-term incentive and performance bonuses.
Flexible scheduling options.
Vacation pay of up to three weeks, prorated for the first year of employment.
Holiday pay for 12 holidays.
Career development and growth opportunities.
Tuition and education assistance programs.
Access to LinkedIn Learning.
Scholarship programs for children of employees.
Parental leave.
Bright Horizons Family Solutions backup care and tutoring.
Adoption assistance.
Bereavement leave.
Up to $300 fitness reimbursement.
Up to $300 massage reimbursement.
Employee appreciation events.
Employee discounts.
Charitable giving.